"Activated", yet unprotected... After getting confirmation of being active and ready for protection, my pets recently set off a false alarm. That's when I find out I'm really not on the grid and the police was not called. On the one hand, it's good the pooch set the alarm off so I could realize I really wasn't being protected. Yet, the initial peace of mind I had went straight out the window, like my possessions with my recent burglary.

DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

Worst customer service Worst customer service. No one ever returns your calls even the managers lie. I have been a customer for many years and the best decision I ever made was to cancel my service with this horrific company. Stay away do not purchase from Protection One/ADT. You will s ave yourself a lot of time and aggravation. ( I never write negative reviews but felt compelled to write this one to help other customers). This company has no communication skills.

Customer Service A few days after my installation, my basement door went offline and I get notifications/calls from Protection 1, but they have yet to send a technician out to repair the issue. It's funny how Protection will work with you to schedule an installation (get your money), but when it comes to repairs.....I've been waiting for a few weeks.

Technician never arrived to the appointment I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.