Reliable But Monitoring Is So Very Expensive. Lots of alarm companies offer monitoring, and their prices vary wildly. Although some are not credible or trustworthy, one can easily choose by doing some basic research, talking with neighbors, or by reading reviews like these. One thing I can count on Protection 1 for is regular rate increases. At this point i'm paying roughly twice what I would be paying with other reliable companies. I'm paying $32 a month now. And since they use a proprietary alarm system, it's not as simple as just switching monitoring services. Be warned... once you choose these guys your basically locked in to accept their rate increases and paying their high rates.

Terrible customer service was a customer for 6 years, when it came time to cancel my service due to divorce, etc they charged me $750 since the contract wasn't fulfilled. The company has no sympathy for people who lose their house, can't afford a mortgage anymore and then add a $750 fee to top off the insult of being broke. What crap! I will never refer anyone to ADT/Protection 1 again. What happened to treating people with respect instead of gouging them regardless?

Bad decision System was installed about a month ago. It has not worked reliably since installation. Had to wait over a week for service call...yet when I signed the contract the tech was here in an hour to install an activate. Obviously a sales oriented company, not service.

Worst customer service Worst customer service. No one ever returns your calls even the managers lie. I have been a customer for many years and the best decision I ever made was to cancel my service with this horrific company. Stay away do not purchase from Protection One/ADT. You will s ave yourself a lot of time and aggravation. ( I never write negative reviews but felt compelled to write this one to help other customers). This company has no communication skills.

"Activated", yet unprotected... After getting confirmation of being active and ready for protection, my pets recently set off a false alarm. That's when I find out I'm really not on the grid and the police was not called. On the one hand, it's good the pooch set the alarm off so I could realize I really wasn't being protected. Yet, the initial peace of mind I had went straight out the window, like my possessions with my recent burglary.