Terrible company They are terrible to deal with in customer service got hung up on 3 times and they hide costs in their billing. Their cancellation fees are ridiculous so better be with them for 5 years and in some cases more otherwise your paying lots of money. When I asked to talk to a manager I was told the customer service lady was the manager also lol wow

no integrity Phone reps promise but do not deliver. found out after 16 years of payments that my alarm was not actually being monitored called to cancel service and was assured my equipment was under warranty but they wouldn' fix it and required a discounted purchase of a new system

Worst customer service Worst customer service. No one ever returns your calls even the managers lie. I have been a customer for many years and the best decision I ever made was to cancel my service with this horrific company. Stay away do not purchase from Protection One/ADT. You will s ave yourself a lot of time and aggravation. ( I never write negative reviews but felt compelled to write this one to help other customers). This company has no communication skills.

This has been the worst experience We have not received much help in setting up our alarm system and the first time around it didn't work. The second time we haven't received all of our equipment and personally I really miss my old alarm company. This one has not protected me at all for the month of October.

DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.