Terrible customer service We recently bought a house in NOLA. The previous owners used Protect 1 so I attempted to use them as well. I contacted one of their customer service agents, who noted that the previous owners names were on their records. After keeping me on hold, he came back and noted that the person who the seller dealt with messed up and scheduled to hook up their new home didn't removed the old home. OK. So several weeks later I call back to schedule installation and they refuse! Seems that the first agent I talked with never corrected the problem. Agent number 2 I dealt with refused to deal with me and was rude. I only gave them one star because this doesn't allow zero stars. Terrible customer service, stay away.

Terrible company They are terrible to deal with in customer service got hung up on 3 times and they hide costs in their billing. Their cancellation fees are ridiculous so better be with them for 5 years and in some cases more otherwise your paying lots of money. When I asked to talk to a manager I was told the customer service lady was the manager also lol wow

This has been the worst experience We have not received much help in setting up our alarm system and the first time around it didn't work. The second time we haven't received all of our equipment and personally I really miss my old alarm company. This one has not protected me at all for the month of October.

Terrible Communication, Billing Stupidity I had service at my former home with Protection 1 and the new owner took over the contract and service. I get a call once a week (for months on end now) no matter how often I tell Protection 1 this and they keep trying to bill me and call and email me about interruptions in service. I have spoken over and over to staff on the phone about this but everyone there isn't competent enough to correct the issue. Don't use this service.

Bad decision System was installed about a month ago. It has not worked reliably since installation. Had to wait over a week for service call...yet when I signed the contract the tech was here in an hour to install an activate. Obviously a sales oriented company, not service.