Auto-renew contracts without notice … Auto-renew contracts without notice should be illegal. Got stuck into an extra 18-month contract paying double the amount we would be paying with a competitor. So after 5 years, now stuck for another year and a half. Won't forget to send that written notice (that we weren't even aware of) this time.

Stay away from this company Stay away from this company. Had an alarm system that was under contract for 5 years. System never ever worked, bad equipment, bad service and when I had to move, no help. These people would not compromise so I wound up paying for nothing for 3.5 years. Now contract is up and they are telling me it was automatically extended because I did not notify them in writing. What a nightmare. Not only did I pay $4000 for nothing, I have had to spend a considerable amount of time trying to get them off my back.

Horrible company Horrible company. Salesmen promise and then installers are incompetent. Alarm did not work after install. Called and no replies. Had another company come in and replace. I trusted talking to owner was good for cancellation. He is shady and poor excuse for a human. I am now stuck in a 42 month contract. Thats OK. I will cost them customers as much a possible. RUN FROM NORTHSTAR AS FAST AS YOU CAN.

Too bad I can’t select zero stars Too bad I can’t select zero stars! Deceptive business practices. They always find a reason to not cancel your contract which auto renews for 18 months! My first BBB complaint is because of this miserable company. Save yourself! Run don’t walk from this company.

Never sign with NorthStar We were not told we were signing a 5 year contract, something we NEVER have/would have done for something other than something like a car loan. Poor quality and workmanship, so much so that we barely even used the system before we gave up as even after being “repaired” multiple times, it never worked We are imprisoned by the company and cannot get out of our contract even tho we moved 3 years ago and are renting the home Rude employees Overpriced Overall, one of the worst experiences I’ve ever had with any company. Basically, NorthStar is a thief