They will keep “auto renewing” your… They will keep “auto renewing” your contract and charging you hundreds to get out of it. We waited 18 months for our contract to end to call and cancel and then were told we’d have to wait another 18 months because when we signed up FIVE years ago the contract said it could auto renew. They send out no notification of renewal-most likely so they can hopefully lock you in without you catching it. Shady company, crappy equipment, crappy customer service.

Would give a 1/2 star if possible If I could give a 1/2 star, I would. I had a horrible experience with North Star. When I called to cancel, I was told I was locked into another 18 months after already completing 5 years with such a heartless company. They give you a long contract then do not contact you when your contract is ending. The contract is automatically renewed from a contract signed FIVE years ago. The representative attempted to "drop my rate" yet increase my time. I am leaving this company at the first opportunity. They should lose any lawsuit against them. Extremely horrible customer service. Expensive service. Long contract terms. Worst company I've ever done business with. Stay FAR away!

Don’t sign you’ll be in high rate… Don’t sign you’ll be in high rate contract forever. They auto renew without even checking with you if you want to renew. Most expensive service, didn’t realize until after I signed up 5 years ago and now I’m stuck for another 18 months. That is is I remember to cancel in request in 16 months.

Poor communication with installers. Unable to install system in one visit. Installment of system became too complicated. Northstar outsources to companies that are not kept informed. Installment should be done in one visit. We kept getting the "run around". Very frustrated so we cancelled our account. Will chose a more reputable company.

Horrible technology for 2020 Horrible technology for 2020. Horrible customer service. They provide poor service for what they are paid for. Doorbell camera hasn't worked in over a year. The garage camera won't pick up motion. My trail cam beside it picks up 20x what this camera picks up. Customer service gets you nowhere when you call. Stay the h*** away from Northstar Security.