So… perhaps an update is needed So… perhaps an update is needed. Northstar is still harassing us!! They originally said it would cost over1,000.00 to void our contract. Then 800.00, then 400.00. We talked to customer service and they agreed to 110.00. Now, they say we will have to go to court to settle.,Their story changes with each representative.,We originally would have fulfilled our contract. Then it broke down filling the house with alarm beeping non stop. After 10 calls to Northstar, we finally dismantled it ourselves, and went with a different company for safety reasons. We are a medically fragile household. One representative is ruder and dumber than next. So, court it is. Proceeds will go to St Jude’s Hospital.

NOT A GOOD SERVICE My service has required a technician to come out 3 times already, now a fourth time. Right now I cant gey accurate video events or skybell activity. I am still showing July 16th material although a technician was out her on July 20th. I have grown very displeased with this alarm service and equipment. Even when a storm rolls through, a customed sedvice rep doesnt even call to make sure tbe service lines havent been cut due to a burgular. Unacceptable service and the price and sedvice contract is too long for such bad service. At this very moment the skybell constantly rings, but No live events.

Would give a 1/2 star if possible If I could give a 1/2 star, I would. I had a horrible experience with North Star. When I called to cancel, I was told I was locked into another 18 months after already completing 5 years with such a heartless company. They give you a long contract then do not contact you when your contract is ending. The contract is automatically renewed from a contract signed FIVE years ago. The representative attempted to "drop my rate" yet increase my time. I am leaving this company at the first opportunity. They should lose any lawsuit against them. Extremely horrible customer service. Expensive service. Long contract terms. Worst company I've ever done business with. Stay FAR away!

Don’t sign you’ll be in high rate… Don’t sign you’ll be in high rate contract forever. They auto renew without even checking with you if you want to renew. Most expensive service, didn’t realize until after I signed up 5 years ago and now I’m stuck for another 18 months. That is is I remember to cancel in request in 16 months.

Horrible company Horrible company, I been trying to get out of their contract for months and they always find something to keep me hook, their faulty equipment will work for a few months and after that they will charge you for every technician visit. Stay away from this company, nothing but a scam.