So… perhaps an update is needed So… perhaps an update is needed. Northstar is still harassing us!! They originally said it would cost over1,000.00 to void our contract. Then 800.00, then 400.00. We talked to customer service and they agreed to 110.00. Now, they say we will have to go to court to settle.,Their story changes with each representative.,We originally would have fulfilled our contract. Then it broke down filling the house with alarm beeping non stop. After 10 calls to Northstar, we finally dismantled it ourselves, and went with a different company for safety reasons. We are a medically fragile household. One representative is ruder and dumber than next. So, court it is. Proceeds will go to St Jude’s Hospital.

Northstar home security is a complete… Northstar home security is a complete joke. They don't know the first thing about security or customer service. They lock you into a 5 year contract because they know its the only way they can keep your business. BEWARE STAY AWAY!!!

NorthStar Horrible Customer Service My family (my mother) has been stuck with these people since June 2015. They automatically extend the contract 18 months and won't let you cancel it. Since the account was in my mother's name and she passed away, Northstar added my name to the account without any documentation, so it couldn't be cancelled. The hardware was run through a landline which was disconnected last summer. NorthStar is not interested in the customer having updated equipment either. The current equipment is 7 years old and beeps because ATT removed 3G towers. There is no monitoring as the equimpent is no longer receiving a signal. NorthStar is only interested in collecting their money from customers. All around NOT NICE OR PROFESSIONAL people. The word fraud comes to mind.

They will keep “auto renewing” your… They will keep “auto renewing” your contract and charging you hundreds to get out of it. We waited 18 months for our contract to end to call and cancel and then were told we’d have to wait another 18 months because when we signed up FIVE years ago the contract said it could auto renew. They send out no notification of renewal-most likely so they can hopefully lock you in without you catching it. Shady company, crappy equipment, crappy customer service.

"I MADE THE WORST DECISION IN MY LIFE"… "I MADE THE WORST DECISION IN MY LIFE" getting this security system installed at my residence on November 18th, 2017. Today is April 16th, 2018 and I'm still experiencing issues. I CAN'T GET HOLD OF technical support, customer service , not even the regional manager of this area ! My alarm system has been working on and off until yesterday in which both security panels are frozen. MY HOME IS NOT PROTECTED NEITHER AM I !