Appalling. DO NOT USE Their products are reasonably priced but the compliments end here. Like many of the other reviewers have stated here, dreadful customer service, especially on the delivery side of things. Telephone staff are rude and patronising too. I found the same products online for the same price with free delivery and guaranteed one hour delivery slots. Use this company at your peril.

A really "swell" company. This is the 2nd time I've used Swell Pets to buy my dog food, and I wouldn't go elsewhere now. Order one day, email confirmation same day, despatch confirmed & delivery (if not w/end) the next day 😀 On opening delivery this time I noticed the package had been dropped, no fault of Swell Pets, I called customer services & Immediately was offered a refund for the packs unusable, perfect. However when completely opened the damage was more than I had thought, only 3/18 packs ok. Called Swell Pets again.......charming again, and a free replacement was on its way.! 10/10 😄

Nice staff on phone!! 1st time I have used Swell Pets but I had to get in contact with them as my next day delivery didn't happen (it was 3 days late) and when it did arrive the contents were damaged. Really nice guy on phone sorted refund on damaged goods and was very polite. Will use them again but hopefully I won't encounter the same delivery problems with Parcel Force as it was extremely BAD!!!!!!

Fantastic Value The large dog cage I ordered arrived within two days, I was just thirty minutes too late to get next day delivery. I was a bit dubious about ordering it because it was so much cheaper than any others I had seen but I needn't have worried, it is exactly as described and very good quality. Excellent packaging and free delivery. A perfect item and great value. I would recommend this particular item from this company one hundred percent.

Good prices but not sure about the products My order delivered next day and a replacement also dispatched super fast, but the first item had creatures in it ( brown weevils/ beetles?) and arrived in a damaged box. The replacement also arrived very quickly, but again the box and contents looked li,e very old stock that had been lying around for a long time and stored in below optimum conditions