Nice staff on phone!! 1st time I have used Swell Pets but I had to get in contact with them as my next day delivery didn't happen (it was 3 days late) and when it did arrive the contents were damaged. Really nice guy on phone sorted refund on damaged goods and was very polite. Will use them again but hopefully I won't encounter the same delivery problems with Parcel Force as it was extremely BAD!!!!!!

Good prices but not sure about the products My order delivered next day and a replacement also dispatched super fast, but the first item had creatures in it ( brown weevils/ beetles?) and arrived in a damaged box. The replacement also arrived very quickly, but again the box and contents looked li,e very old stock that had been lying around for a long time and stored in below optimum conditions

CUSTOMER SERVICE? Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no disptach. Inability to be contacted by phone,email,or messenger on FB.Apparently they're v.busy with Covid unlike us Health workers and 3-5 days to answer anyone???Email to CEO on it's way too now.Awaiting discount voucher to be applied.Mailed and asked again,no code.Mailed again and asked again

Good service from Swell Pets - Poor service from Parcel Force The service form Swell Pets was excellent. Unfortunately Parcel Force had at some point dropped the packages causing one case of the wet dog food to split. Quite a lot of the 18 trays were unusable. However, Swell Pets refunded the damaged case without any fuss.

Appalling. DO NOT USE Their products are reasonably priced but the compliments end here. Like many of the other reviewers have stated here, dreadful customer service, especially on the delivery side of things. Telephone staff are rude and patronising too. I found the same products online for the same price with free delivery and guaranteed one hour delivery slots. Use this company at your peril.