How do they stay in business? I rent Rug Doctor machines about twice a year. Of the last 6 rentals, 4 have had some sort of issue. The most recent, after one clean solution tank being run, the suction stopped working (so now one room has soaking wet carpet). After getting that sort-of corrected, the third clean solution tank never emptied. It turns out the water pump is likely broken. The process to go get this thing, load it into the car, unload it, the carry it up two flights of stairs etc. is time-consuming. So, while they are willing to refund my rental cost, what about the four hours wasted trying to get this thing straight? There needs to be regular service every “X” number of hours to verify the components work. This will be about a six hour process that should have been done in two. There is a value to my time that this is supposed to help.

Amazing cleaning but leaves soap residue behind, so beware! I rented one to clean some extremely filthy carpets in the flat that I’m selling. I also did the chairs and sofa. The machine did an incredible job of getting the dirt out, was absolutely amazed, but it doesn’t rinse the soap out as it cleans. I’d recommend booking an extra day so you can run it with just hot water in, I didn’t have time. As a result my carpets and the sofa are clean, but a bit patchy looking and when I went into the flat next day (I’d been running 2 dehumidifiers all night) the carpets were dry, but there was a lingering dirty soapy water smell. My machine also leaked and this got worse through the day, until it was pooling water. Because so many of these units leak, don’t put it on your car seat, sit it on plastic, in the boot, if you can. It’s also up to the customer to clean it before handing it back, so check underneath before you start, incase the previous rentee hasn’t bothered. I would rent one again, because it did a great job of getting the dirt out, but I’d run it twice, second time with water to rinse the soap out.

I resurrected my old but like new carpet cleaner machine I resurrected from my heated home garage my older Rug Doctor Deep Cleaning Carpet Cleaner, serial # A 187167, stored for the last few years .This easy to use machine delivering a very good results with only 10 hours of home usage was dumping clean water on the floor. Finally After speaking to Patrick Cole Field Support Representative I was attributed a case # 1236584 I was supposed to received some part (S) which I never did> The machine went back on the shelving. In the mean time I bought another brand, but it upset me to have this like new machine not working. Thanks for your help on this lingering saga.

Worked very well The vacuum cleaned very well and when I cleaned out the dirty water tank there was a bunch of trash that I didn’t realize was on the floor! I really wish there was a different way of cleaning the tank out because tilting it to empty it out was hard because some of the water didn’t want to come out. Overall great experience!

A fan of the process Loved the access and software made it super easy - Loved the pay and go and easy returns I was traveling at my daughters house and needed a quick fix/clean before adding bunk beds to their children's room. The quality of the machine was very commercial but didnt draw up the water as well as my own Bissell--that makes all the difference on these machines--- as long as yo pour down warm/hot water the catch is drawing the water up effectively