Worked very well The vacuum cleaned very well and when I cleaned out the dirty water tank there was a bunch of trash that I didn’t realize was on the floor! I really wish there was a different way of cleaning the tank out because tilting it to empty it out was hard because some of the water didn’t want to come out. Overall great experience!

A fan of the process Loved the access and software made it super easy - Loved the pay and go and easy returns I was traveling at my daughters house and needed a quick fix/clean before adding bunk beds to their children's room. The quality of the machine was very commercial but didnt draw up the water as well as my own Bissell--that makes all the difference on these machines--- as long as yo pour down warm/hot water the catch is drawing the water up effectively

Transaction was easy and efficient Transaction was easy and efficient. machine was clogged with long hair, matted fur, and kitty litter sludge. I had to thoroughly untangle the hair and repeatedly rinse the sludge build up from the tank, and scoop out wet fur pelts before using the machine. Once I cleaned it up the machine worked great and the return process was straightforward. The person who rented my machine after me was lucky to get a clean machine.

Very helpful The machine I rented did not work properly. I didn’t have time to go back and exchange it that day. The next day I took machine back called them on phone they exchanged the machine and gave it to me for another day. Although it was a pain and disappointment I didn’t get my carpets cleaned in time for the baby shower I did get to clean it afterwards and now have clean carpets just in time for Christmas.

Expected better Not impressed with the machine’s performance. Wasn’t expecting perfect results but the rug doctor has left the carpet streaky and patchy, not a good cleaning tool at all. Followed all the guidance given, including moving slowly and lining up with previous cleans but overall a big disappointment and leaves my carpets looking worse than before. Wouldn’t use again.