Amazing cleaning but leaves soap residue behind, so beware! I rented one to clean some extremely filthy carpets in the flat that I’m selling. I also did the chairs and sofa. The machine did an incredible job of getting the dirt out, was absolutely amazed, but it doesn’t rinse the soap out as it cleans. I’d recommend booking an extra day so you can run it with just hot water in, I didn’t have time. As a result my carpets and the sofa are clean, but a bit patchy looking and when I went into the flat next day (I’d been running 2 dehumidifiers all night) the carpets were dry, but there was a lingering dirty soapy water smell. My machine also leaked and this got worse through the day, until it was pooling water. Because so many of these units leak, don’t put it on your car seat, sit it on plastic, in the boot, if you can. It’s also up to the customer to clean it before handing it back, so check underneath before you start, incase the previous rentee hasn’t bothered. I would rent one again, because it did a great job of getting the dirt out, but I’d run it twice, second time with water to rinse the soap out.

Dilapidated machines, ghastly customer service This company rents out dilapidated pieces of trash. Their customer service is just as poor. The first machine had very poor suction and left the carpet very wet, even though the instructions were followed. Dampness should be expected but the carpet was wet and took days to dry with fans running. The carpet did not seem clean either. I decided to try vacuuming the carpet throughly again and then I rented another machine thinking it was due to malfunction. I got the second machine home and the brush would not turn on, and the light illuminated saying it was jammed. There was nothing stuck and it was easy to turn by hand. I contacted customer service and they stated based on the information the machine was broken and I would have to return to the store to exchange it. When I got to the store I called the kiosk number as instructed. They said I could return the machine for a full refund or exchange it for a new machine. Because this had taken over two hours of my time and an extra trip across town, I asked for a partial refund and to exchange the machine. Rug Doctor declined and refused to give back any money if I exchanged the machine. I simply returned the machine and they refunded me the rental cost, but not my wasted evening. It is understandable that machines malfunction, but I cannot do business with a company that is not interested in making it right. I will rent a Bissell instead. Rug Doctor uses contactless kiosks and their dilapidated machines are not checked or maintained between uses. This is in contrast with Bissell, where you talk to an actual person when renting the cleaner.

My husband was forced to retire My husband was forced to retire. They did a paper trail and set him up. And then threaten to fire him. He has worked for the company for over 33 years and was given a raise not more then 2-3 years ago after not giving him a raise for many many years. A new manager came in the Okc area and thinking she’s a hot shot did what she could to get my husband out. He is 72 and they repeatedly said don’t leave don’t leave for years and then gave him a raise right around the age of 70. So he would stay. We were given on 3 weeks to prepare. He was told retire or be fired recently. There were no issues until this young lady came through as a new manager. I know this is out right discrimination and ageism. He wasn’t planning on retiring yet. I have health issues n and now have no insurance due to this. Today was his last day. What’s sad is they said leave or be fired n then we will throw you a retirement party. What an insult!!!!! He went to his retirement party. But I could not be there to support because I see right through exactly what’s happening here. Thanks to this lady the upper management’s decision I have no medical insurance n now have no way to pay for medicine now. Shame on you rug dictor/bissell!!!! If you’re looking for a job. This is not the place to go. Several are ready to quit because of this new manger in Okc area. She thinks she’s a hot shot. Well what goes around comes around. It will all come back on her. They don’t give raises very often either n when they do it’s too late. We will figure it out. But having more then 3 weeks to prepare might have helped me find employment myself with insurance. I haven’t had time to get employment with insurance within that time. And the disrespect they showed to my husband is terrible. He deserved better then that.

DO NOT RENT!!! When I rented the first machine. The hose was ducted taped. The cable was frayed. When I went to unplug the cord the ground was stuck in the extension cord. It seemed like whoever used it prior just stuck the ground back into the plug and returned it. I took it back to the store and they gave me another one. That one didn't seem as damaged as the first. Well I was wrong. There was a missing part off the dirty water container. The cord was also frayed. I ended up getting shocked. Needless to say I will never rent from them again. They need to send out someone to check the equipment so this doesn't happen.The stores also need to take responsibility as well. This could kill someone!

They consistently deliver exceptional results!!! I've been using this cleaning service for months now, and they consistently deliver exceptional results. I couldn't be happier with their service!!!