I resurrected my old but like new carpet cleaner machine I resurrected from my heated home garage my older Rug Doctor Deep Cleaning Carpet Cleaner, serial # A 187167, stored for the last few years .This easy to use machine delivering a very good results with only 10 hours of home usage was dumping clean water on the floor. Finally After speaking to Patrick Cole Field Support Representative I was attributed a case # 1236584 I was supposed to received some part (S) which I never did> The machine went back on the shelving. In the mean time I bought another brand, but it upset me to have this like new machine not working. Thanks for your help on this lingering saga.

Absolutely awful Absolutely awful. Hired one from our local Tesco store. Everything was ok until we woke up the next day. All our carpets smell lovely like stale pee. Never in all of my life have I smelt anything like it. Cannot get rid of the smell at all. What an absolute joke. £50 for the hire and solution.

Transaction was easy and efficient Transaction was easy and efficient. machine was clogged with long hair, matted fur, and kitty litter sludge. I had to thoroughly untangle the hair and repeatedly rinse the sludge build up from the tank, and scoop out wet fur pelts before using the machine. Once I cleaned it up the machine worked great and the return process was straightforward. The person who rented my machine after me was lucky to get a clean machine.

Dilapidated machines, ghastly customer service This company rents out dilapidated pieces of trash. Their customer service is just as poor. The first machine had very poor suction and left the carpet very wet, even though the instructions were followed. Dampness should be expected but the carpet was wet and took days to dry with fans running. The carpet did not seem clean either. I decided to try vacuuming the carpet throughly again and then I rented another machine thinking it was due to malfunction. I got the second machine home and the brush would not turn on, and the light illuminated saying it was jammed. There was nothing stuck and it was easy to turn by hand. I contacted customer service and they stated based on the information the machine was broken and I would have to return to the store to exchange it. When I got to the store I called the kiosk number as instructed. They said I could return the machine for a full refund or exchange it for a new machine. Because this had taken over two hours of my time and an extra trip across town, I asked for a partial refund and to exchange the machine. Rug Doctor declined and refused to give back any money if I exchanged the machine. I simply returned the machine and they refunded me the rental cost, but not my wasted evening. It is understandable that machines malfunction, but I cannot do business with a company that is not interested in making it right. I will rent a Bissell instead. Rug Doctor uses contactless kiosks and their dilapidated machines are not checked or maintained between uses. This is in contrast with Bissell, where you talk to an actual person when renting the cleaner.

Amazing cleaning but leaves soap residue behind, so beware! I rented one to clean some extremely filthy carpets in the flat that I’m selling. I also did the chairs and sofa. The machine did an incredible job of getting the dirt out, was absolutely amazed, but it doesn’t rinse the soap out as it cleans. I’d recommend booking an extra day so you can run it with just hot water in, I didn’t have time. As a result my carpets and the sofa are clean, but a bit patchy looking and when I went into the flat next day (I’d been running 2 dehumidifiers all night) the carpets were dry, but there was a lingering dirty soapy water smell. My machine also leaked and this got worse through the day, until it was pooling water. Because so many of these units leak, don’t put it on your car seat, sit it on plastic, in the boot, if you can. It’s also up to the customer to clean it before handing it back, so check underneath before you start, incase the previous rentee hasn’t bothered. I would rent one again, because it did a great job of getting the dirt out, but I’d run it twice, second time with water to rinse the soap out.