Absolutely awful Absolutely awful. Hired one from our local Tesco store. Everything was ok until we woke up the next day. All our carpets smell lovely like stale pee. Never in all of my life have I smelt anything like it. Cannot get rid of the smell at all. What an absolute joke. £50 for the hire and solution.

My husband was forced to retire My husband was forced to retire. They did a paper trail and set him up. And then threaten to fire him. He has worked for the company for over 33 years and was given a raise not more then 2-3 years ago after not giving him a raise for many many years. A new manager came in the Okc area and thinking she’s a hot shot did what she could to get my husband out. He is 72 and they repeatedly said don’t leave don’t leave for years and then gave him a raise right around the age of 70. So he would stay. We were given on 3 weeks to prepare. He was told retire or be fired recently. There were no issues until this young lady came through as a new manager. I know this is out right discrimination and ageism. He wasn’t planning on retiring yet. I have health issues n and now have no insurance due to this. Today was his last day. What’s sad is they said leave or be fired n then we will throw you a retirement party. What an insult!!!!! He went to his retirement party. But I could not be there to support because I see right through exactly what’s happening here. Thanks to this lady the upper management’s decision I have no medical insurance n now have no way to pay for medicine now. Shame on you rug dictor/bissell!!!! If you’re looking for a job. This is not the place to go. Several are ready to quit because of this new manger in Okc area. She thinks she’s a hot shot. Well what goes around comes around. It will all come back on her. They don’t give raises very often either n when they do it’s too late. We will figure it out. But having more then 3 weeks to prepare might have helped me find employment myself with insurance. I haven’t had time to get employment with insurance within that time. And the disrespect they showed to my husband is terrible. He deserved better then that.

I resurrected my old but like new carpet cleaner machine I resurrected from my heated home garage my older Rug Doctor Deep Cleaning Carpet Cleaner, serial # A 187167, stored for the last few years .This easy to use machine delivering a very good results with only 10 hours of home usage was dumping clean water on the floor. Finally After speaking to Patrick Cole Field Support Representative I was attributed a case # 1236584 I was supposed to received some part (S) which I never did> The machine went back on the shelving. In the mean time I bought another brand, but it upset me to have this like new machine not working. Thanks for your help on this lingering saga.

Cleaned surprisingly well I've used a commercial cleaner company in the past for cleaning our 5th wheel rv that we live in fulltime. But this time the cleaner raised their minimum for cleaning rvs to $200, & I only wanted to have 100 sq ft done. So, I rented a Rug Doctor at Walmart. The check out process is pretty straight forward, but the machine is heavy & bulky. I also rented the motorized upholstery tool & bought cleaner solution, & pre-treat solution.. I pre-treated the areas in front of our chairs where our feet leave stains & used the upholstery tool to clean the bad spots. This tool might be pretty useless for most people, as the solution jet nozzle plugs up easily. I removed the nozzle & blew it & the line out with an air compressor, which many people wouldn't have. It clogged several times & I could even see black pieces in the solution feed line. But overall, I was able to remove the dark stains & clean the larger areas in a couple of hours. It actually did a better job than I thought it would. It cleaned just as well as the commercial cleaners I've had do it in the past, & dried just as quickly. The machine & cleaner solutions were $75 vs the $200 for a commercial cleaner. So it was worth it & I will use it again in the future.

Easy to rent Easy to rent. Didn't like how you advertise $40 to rent but you have to pay $23 more for the solution. That put a big damper on our experience. The main Rug Doctor machine cleaned our carpets better than our last several carpet steam cleans with another machine AND with a professional company! Not 1000% perfect results, but we're going to use it again this month and see if it brightens up again a little more. Thank you for having an easy system so available everywhere!