David Eggen
GBI had ordered a few items over a month… I had ordered a few items over a month ago and i got 1 item quick and good quality. However i have received several emails telling me the vacuum bags had been shipped only i still have not received them. So i can not in good conscience give more than 1 star a the vacuum bags should be the easier item to get as they are available at wallmart these days. I would just rather get them from a reputable dealer if that were possible. Thank you,David Eggen
James
GBWhat customer service? There is NONE I bought an end cap to fix my Dyson and had gotten the wrong part so I tried to contact them for a "hassle-free" return and to this day have gotten no response. I left numerous messages, sent several emails and NOTHING. I decided to go elsewhere. What customer service? There was none.
Lauri Potter
GBBetter than working with the manufacturer I had ordered a part from Dyson based on what their website recommended. I waited three weeks for a part to arrive from New York (I live in Atlanta - I could have walked to New York in three weeks) and Dyson sent the wrong part. Calls to their customer service have gone unanswered. Vacuum Direct not only sent the correct part, they got it to me in less than a week. Funny how the actual manufacturer couldn't do that. Vacuum Direct has my business from now on.
Justin Moore
GBgreat place and product Finding the needed product was easy, placing the order and payment process was easy and quick. The part was exactly what I needed and shipped out quick. Only issue was the shipping notice came via email after the product already arrived in my email. But USPS is always unreliable with shipping notices, so I’m sure the company received it late. Would definitely recommend and will likely buy my next vacuum from here.
Tim White
GBGreat site for identifying the parts… Great site for identifying the needed parts, backed up by a solid inventory. I ordered several parts for 2 different Dysons, and they all arrived very quickly and were OEM parts. The prices are just a bit high, I think, but having the right parts, well-indexed, and in-stock makes it worthwhile.