David G
GBWish we had purchased elsewhere! We ordered a Dyson DC07 through their Ebay site. It arrived very quickly and for a refurbished machine we were happy. Unfortunately, only 4 months after taking delivery, whilst using the vacuum, it started to make a high pitched sound and smoke started bellowing out of the motor housing. We contacted the company via the Ebay and explained what had happened. A day or 2 later "Gary" responded asking me to explain the issues, despite having already providing full details. Since then nothing more, no response from them whatsoever, either directly through their contact link on their own website or via Ebay. We are now left with an unusable DC07, which was purchased middle of July 23 and despite their 1 year motor warranty, we have been completely left in the lurch. Ineffective customer service and a meaningless warranty, Will never purchase from them again! Awful.
John Moreira
GBImpossible to replace part without a… Impossible to replace part without a diagram. Went to web and there were so many variations. The seller should asked for more specific information on the exact vac model, or give me a phone number to call at Dyson.
Sara S
GBGreat parts and quick delivery I was about to purchase a new Dyson to replace my 7 year old DC25 because the extendable hose had cracks in it. I had never even thought of purchasing a replacement part (duh!) until a friend mentioned it. I found the part on VacuumDirect.com for a reasonable price. I also purchased 2 new filters. The order shipped very quickly, which I was so pleased about. The parts are genuine and the install was a breeze. I would definitely order from here again.
Larry
GBGreat value OEM replacement Even though this part was not a complete replacement for my failed Dyson Animal motor body (no power take-off for the power brush head attachment), by swapping the circuit board covers, it was made operational. The replacement unit is brand new and has restored the functionality of my hand-held vacuum to "like new". Unit arrived quickly and is a great value OEM replacement. Thank You!
Justin Moore
GBgreat place and product Finding the needed product was easy, placing the order and payment process was easy and quick. The part was exactly what I needed and shipped out quick. Only issue was the shipping notice came via email after the product already arrived in my email. But USPS is always unreliable with shipping notices, so I’m sure the company received it late. Would definitely recommend and will likely buy my next vacuum from here.