Brent
USBE CAREFUL when purchasing from this… BE CAREFUL when purchasing from this company … great service on the front end but then when it comes to returns, they go silent. Their own Return Policy on their website encourages you to call first to receive a RMA before mailing a returned item back. I have called and emailed several times with no response. By the way, you only have 30 days to return items … interesting how silent they are.
Maggie
USExcellent Excellent, fast service. This is the 2nd time I've ordered from VacuumDirect. I've ordered filters for both my Dyson Ball and Dyson DC44 Animal and both times it could not have gone smoother. The replacement filters are original Dyson equipment not generic parts. I'll order from them again.
Jennifer
USReally impressed with speed and responsiveness I was very happy with my experience ordering from Vacuum Direct! I actually misplaced the tracking number and emailed them about it shortly after my purchase. I got a response from their customer service persons almost immediately with the number. Woohoo! Plus i got the vacuum that I ordered in less than 3 full business days when I was expecting it in 5. Now that's service!
Allan Lundie
USJust wanted to say WOW what a company Just wanted to say WOW what a company, ordered parts on-line on Thanksgiving day (22 Nov) and received them on Saturday (24 Nov) afternoon. Now that's what I call service, something unheard now a days from other companies. Another thing I didn't notice when I placed my order was your in Michigan another plus in my book. I'll be installing all the new parts today and look forward to hearing our Dyson DC17 humming like brand new one again. Again Thank you for the great service and if I ever need any parts again I'll be contacting you again.
John Moreira
USImpossible to replace part without a… Impossible to replace part without a diagram. Went to web and there were so many variations. The seller should asked for more specific information on the exact vac model, or give me a phone number to call at Dyson.