S Ali
GBNever Answer phone Call , And no email response I bought vacuum and suction was really bad from day one I tried to call them on number provided nearly one month but no answer at all they put me on hold more than 40 min and my call drops automatically . Tried to send them email nothing happen so far . Unbelievably Bad service
Sara S
GBGreat parts and quick delivery I was about to purchase a new Dyson to replace my 7 year old DC25 because the extendable hose had cracks in it. I had never even thought of purchasing a replacement part (duh!) until a friend mentioned it. I found the part on VacuumDirect.com for a reasonable price. I also purchased 2 new filters. The order shipped very quickly, which I was so pleased about. The parts are genuine and the install was a breeze. I would definitely order from here again.
Carrie Perrien Smith
GBMy first time to fix my own vacuum I never thought of repairing my Dyson myself but after I took the vacuum head apart to see what was wrong with it, I thought I'd give it a shot. The parts diagrams on the website were very helpful in ordering the right part. The price was right and the part arrived quickly. Once I unboxed it, it took about two minutes to remove the old head and install the new one. I would have liked to seen the part packed a little better but it arrived in perfect condition.
David Eggen
GBI had ordered a few items over a month… I had ordered a few items over a month ago and i got 1 item quick and good quality. However i have received several emails telling me the vacuum bags had been shipped only i still have not received them. So i can not in good conscience give more than 1 star a the vacuum bags should be the easier item to get as they are available at wallmart these days. I would just rather get them from a reputable dealer if that were possible. Thank you,David Eggen
Tom
GBThis company is not accessible! Ordered a replacement part on January 14. It's now February 7 and I have received no updates regarding the status. Status online says "order confirmed". Followed up twice by email with no response. Found a phone number on the website and you can't speak anyone as they force you to leave a message. This is terrible customer service. Send me my product or return my money!