Dazzling Cleaning

78701, Austin, United States
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2.25
Based on 20 Reviews

5

10.00%

4

0.00%

3

5.00%

2

75.00%

1

10.00%
About Dazzling Cleaning

Dazzling Cleaning is a nationwide platform that connects individuals with top-rated, pre-screened independent house cleaners. Booking a cleaning only takes a few minutes, and Dazzling Cleaning's membership program makes booking recurring cleanings more affordable than any other professional cleaning service.

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Andrea Wentz
GB

Not $20/hr, double that Once I signed up I was locked into $49/month for 6 months. If I tried to cancel before that they would charge me an additional $237 for first 6 hr clean. Yes that's as advertised, no issue there. Once I could cancel, I would get spam called every 4 days trying to get me to sign up again, as in 3 calls from multiple different numbers back-to-back followed by a text message saying that they emailed me AND an email offering $35/mo to sign up again. I emailed back to stop trying to contact me and remove me from their list, will know if it worked in 4 days. Services: I paid $49/mo plus $104 for 4 hrs cleaning plus $15.75 service fee. If I didn't want services I could reschedule or cancel the service but I still had to pay the $49/mo. In the end I paid ~$42/hour for one 4 hour clean per month, a far cry from their advertisement of $20/hr. I give 3 stars though because I liked my cleaners personality. But one time she charged me for 4 hours when she was only there 2 and did not respond to my message when I asked her to correct the issue and there was no way to resolve through dazzling clean website at the time, but seems they have a way to escalate to them directly now. They're not terrible, but in my experience I had more efficient cleaners for less cost going through direct hiring. Good luck!

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Jonathan Sackheim
GB

Cleanings happened Cleanings happened, but can't find how to cancel. Avoid.

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Yah
GB

It's impossible to speak to anyone It's impossible to speak to anyone. Their policy says you can cancel up to 24 hours without being charged. I rescheduled my appointment 48 hours ahead of time and they did not notify the cleaner, so I'm going to be charged anyway. If you have any issue, there is no way of speaking to a human at all. They charge $50 monthly, no customer support. I'll never use them again!

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Saurabh Kumar
GB

Total scam and they will keep using your credit card without your authorization, be aware Don’t ever ever share your credit card details with them because to get rid of this scam the only option will be to disable your credit card completely and get a new one. All hidden rules and policy which you will keep getting surprise when month passes, so far I have just one service on Oct 2023 which was so called free service for name sake and they already deducted almost 200 dollar till Feb 2024 , I disputed transaction but after a gap of few months they again started charging from this month. After finishing this review I am going to call my bank to disable my credit card and get a new one, seems like that’s the only option left for me. Be aware of this fraud company before you opt for .Good luck !! I have no option to choose 0 star hence i chose 1 star

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P. Bowen
GB

When I canceled after six months When I canceled after six months, they continued to charge my credit card the monthly $49. fee. They claimed that my cancellation only counted for the cleaner's booking not for the membership. Stay away from the hassle this outfit will cause you!

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