Andrea Wentz
GBNot $20/hr, double that Once I signed up I was locked into $49/month for 6 months. If I tried to cancel before that they would charge me an additional $237 for first 6 hr clean. Yes that's as advertised, no issue there. Once I could cancel, I would get spam called every 4 days trying to get me to sign up again, as in 3 calls from multiple different numbers back-to-back followed by a text message saying that they emailed me AND an email offering $35/mo to sign up again. I emailed back to stop trying to contact me and remove me from their list, will know if it worked in 4 days. Services: I paid $49/mo plus $104 for 4 hrs cleaning plus $15.75 service fee. If I didn't want services I could reschedule or cancel the service but I still had to pay the $49/mo. In the end I paid ~$42/hour for one 4 hour clean per month, a far cry from their advertisement of $20/hr. I give 3 stars though because I liked my cleaners personality. But one time she charged me for 4 hours when she was only there 2 and did not respond to my message when I asked her to correct the issue and there was no way to resolve through dazzling clean website at the time, but seems they have a way to escalate to them directly now. They're not terrible, but in my experience I had more efficient cleaners for less cost going through direct hiring. Good luck!
Alvaro Chacon
GBBeware SCAM Beware: SCAM Dazzling Cleaning promoted a coupon for a 1-time cleaning, then added an unrequested membership and a cancelation fee for it. Their argument was that I should have read the fine print, which was not clear at the time of our agreement.
Gregory
GBThis company has NO customer support This company has NO customer support. There is NO phone number listed anywhere, so it impossible to speak with a live person. If you try to email them, you get an automated response that the email address is NOT MONITORED. Their billing system is really quite complicated. I guess there is a monthly :Membership Fee" of $49 and an unknown amount for the monthly cleaning. I am cancelling after this month's cleaning. The cleaning person scheduled for today, never showed up, nor called.
P. Bowen
GBWhen I canceled after six months When I canceled after six months, they continued to charge my credit card the monthly $49. fee. They claimed that my cancellation only counted for the cleaner's booking not for the membership. Stay away from the hassle this outfit will cause you!
Helane Androne
GBFEES are high, service is inconsistent I had the service for several months and canceled today. I am so unhappy that I took the $159 fee (to cancel!!) I had several No shows (servicers would simply reschedule the service so I wouldn’t be charged, but I’m still left WITHOUT service), late service (I was called HOURS after they were supposed to show up with excuses about oversleeping/forgetting/dazzling platform problems), and to make it worse, there are NO human beings to talk to. It’s a con job because they charge you so many fees on each service (NOT taxes, but platform fees, service fees) such that you save NOTHING. I feel ripped off for literally hundreds of dollars and even more frustration.