High-Quality Services at Reasonable Rates! We've used 3 other companies in the Crystal City (VA) area and The Minte has proven to be the most reliable while still being affordable. We've had about 5 cleaning services provided and I'd rate 4/5 of those as "Outstanding!" and 1/5 as "Sufficient/good". Each staff member that has gone through our place has been professional and kind. There were some scheduling hiccups but I'd say it was more my fault and and the limitations of their reservation system (I wanted first Mondays of each month). In any event, The Minte has always been accommodating of my schedule and to any last-minte changes that needed to be made. Given that this is the 4th company we've been through in the last year, it's safe to say I have high standards so please consider this review well-vetted.

Last cleaning was late and incomplete… Last cleaning was late and incomplete compared to previous cleanings.I made management aware of the problem, so hopefully it will not be repeated. Service has been great up until this time. This was a hotel style cleaning, and the person doing the cleaning quit after 1 hour and left. Normally the cleaning of a 2 bedroom, 2 bath unit takes at least 2 hours, sometimes almost 3. Also, I work from home, so I cannot set aside 5 hours to accommodate someone’s schedule.

Shockingly bad at cleaning Shockingly bad at cleaning, not even great at rearranging and straightening up. Surfaces were left sticky, bookcase (the only piece of furniture which needed dusting) hadn't been dusted at all, baseboards untouched, trash not taken out. I booked a deep clean of a small 600ft apartment and it was the worst cleaning ever. Also incredibly over priced!

Horrible customer service The cleaning themselves are ok (the thoroughness is highly dependent on the individual cleaner), but the customer service is absolutely, shockingly bad. They clearly have no idea how to manage schedules and are not helpful in any way. The app is difficult to manage and there is no way to track when your cleaner will arrive - even when you request "morning" the cleaners are ALWAYS late so its just luck if yours will show up when you schedule.

The Minte Customer Service Stinks! I've been using The Minte weekly and have been loving the service. Last week when the cleaners didn't arrive in the morning as requested I messaged their customer service saying there was a no show and can we reschedule. After a couple hours after reaching out they finally arrived but we were back in the unit with our out of town guests and it was too late for cleaning. The customer service rep was very snarky telling me the morning requested window was just that, a request and they can come when they want. Since they arrived in the afternoon they charged me though the service was never provided. Their customer service stinks!