I am satisfied with the service in that… I am satisfied with the service in that the staff members are following most of my requests that I made. I want to ask them again to refresh the air by opening the windows and to close them after the refreshing. Also, please close the plugs in the sink and the bathroom

Good service, Shady business Great model and cleaners were all excellent! The company has poor, even rude middle management with poor communications. The company also appears to be shortchanging their workers’ tips and misrepresenting what they pay them (only $2/hour extra). I'm concerned staff members were fired wrongfully for raising concerns about both.

The Minte Customer Service Stinks! I've been using The Minte weekly and have been loving the service. Last week when the cleaners didn't arrive in the morning as requested I messaged their customer service saying there was a no show and can we reschedule. After a couple hours after reaching out they finally arrived but we were back in the unit with our out of town guests and it was too late for cleaning. The customer service rep was very snarky telling me the morning requested window was just that, a request and they can come when they want. Since they arrived in the afternoon they charged me though the service was never provided. Their customer service stinks!

Failed to deliver requested cleaning… Failed to deliver requested cleaning service. Called to ask why. Minte stated they would reschedule and complete the service paid for. No follow up occurred from Minte. I’ve called and left messages to follow up with Minte and there has been no response. A company that’s customer service focused with no customer service likely has a bleak future.

Last cleaning was late and incomplete… Last cleaning was late and incomplete compared to previous cleanings.I made management aware of the problem, so hopefully it will not be repeated. Service has been great up until this time. This was a hotel style cleaning, and the person doing the cleaning quit after 1 hour and left. Normally the cleaning of a 2 bedroom, 2 bath unit takes at least 2 hours, sometimes almost 3. Also, I work from home, so I cannot set aside 5 hours to accommodate someone’s schedule.