It was awful- I tried to adjust my plan… It was awful- I tried to adjust my plan after our first clean but platform was inflexible so I cancelled my plan altogether and they wouldn’t refund at ALL. I even tried to complain to my credit card company but Minte fought back and ultimately I was not reimbursed. I wouldn’t recommend this service to ANYONE.

The convenience of booking online is… The convenience of booking online is amazing but the actually cleaning/work done is average at best. They don't really do much better than other services..

Horrible customer service The cleaning themselves are ok (the thoroughness is highly dependent on the individual cleaner), but the customer service is absolutely, shockingly bad. They clearly have no idea how to manage schedules and are not helpful in any way. The app is difficult to manage and there is no way to track when your cleaner will arrive - even when you request "morning" the cleaners are ALWAYS late so its just luck if yours will show up when you schedule.

The service is great until something… The service is great until something happens. We had the Minte clean our apartment starting in April of 2019. We enjoyed the service as our place was always clean when we returned home. Unfortunately, during one of the cleanings in November, my wife's engagement ring was stolen at the same time the employee Minte was cleaning our place. The ring was in a box in a closet that supposedly was against Minte's policy to clean. It was not lying out in the open, and my wife was home during the cleaning. During the police investigation, it became clear that the Minte had not taken meaningful action on several earlier complaints of theft by this employee. (The employee was previously accused of stealing earphones and rings that were later reported as being pawned at local pawnshops). Even after the police report, the Minte has refused to take any responsibility for the theft (It is now July and the Minte has still not resolved our complaint) or resolve our concerns about their services. We share this so if you use their service, make sure you secure any valuables in locked areas to prevent their disappearance!

Shockingly bad at cleaning Shockingly bad at cleaning, not even great at rearranging and straightening up. Surfaces were left sticky, bookcase (the only piece of furniture which needed dusting) hadn't been dusted at all, baseboards untouched, trash not taken out. I booked a deep clean of a small 600ft apartment and it was the worst cleaning ever. Also incredibly over priced!