Last minute reschedule & cancel We had an appointment booked for 1pm Sunday. Saturday afternoon they change it to 11:30am. Sunday morning they cancel it completely. Outrageously unprofessional.

Some are better than others Some cleaners are more thorough than others. The time spent cleaning is pretty short. Last time my cleaner waited until I got home even though I told her to let herself out when she finished. She was obviously waiting for a tip and telling me about some financial problems. I felt for her, as I'm not sure what percentage the housekeepers retain from the total fee. After tipping, the cost for a 2 1/2 hour clean was about $145, which is WAY higher than finding someone on care.com and paying hourly. So while she did a nice job, I cannot afford to continue. More than 80.00 for a 2 1/2 hour clean seems ridiculous to me, I will be finding a cleaner who I can pay directly without the service overhead.

never pitched up to go through what…Useless! never pitched up to go through what needed to be cleaned on Saturday but emailed to say they would be there for the actual clean on Monday and then never pitched up for that. No calls, no emails, nothing!

Incompetence I had my house cleaned by my clean May 22 of 2023 and I indicated that I was getting a puppy and I didn’t want her to get the parvovirus. I wanted the floorboards clean, moldings cleaned my outer hallways and they charge me extra because they were steps. I wanted the hallways, cleaned and mopped going up to the tenants apartment the cleaner, forgot to clean the outer hallway, she broke a plastic plate and hid it in the stove. She broke my venetian blinds. She misplaced my dog, who passed away ashes and paw print. I made her find that she broke something that’s not replaceable. It was handed down my mother gave it to my grandmother, and when my grandmother died, my mother gave it to me a vanity set up Handheld mirror that she broke didn’t even tell me about it when I told them about the hall not being clean they said they give me $58 off the next cleaning I said I don’t want you guys to clean again so then I settle for $38 for which they forgot to do the hallway so my opinion is if you want your house cleaned and items broken and incompetent cleaners hireMY CLEAN if you want a proper cleaning do not hire my clean

Cleaning was poor Cleaning was poor The various cleaners that came to the house seemed inexperience. In using a steam mop they ended up damaging the finish on my wood floor in several spaces. They tended to be 15 to 30 minutes late most times. In addition, they always seem to forget to clean or touch something. As a result we stopped using the service and would not recommend.