Cleaner threw out a big check of mine Cleaner threw out a big check of mine. Management never called me back. When I called them they claimed the cleaner said that she did not do it and explained how they were loyal to the cleaner and not to the customer. They also refused to book sessions for me and then wanted to charge me extra. They never apologized. The cleaner told me and them she may have thrown them out.

Last minute reschedule & cancel We had an appointment booked for 1pm Sunday. Saturday afternoon they change it to 11:30am. Sunday morning they cancel it completely. Outrageously unprofessional.

Do not use unless you want to pre-clean your apartment for them I used this service a few times to clean my apartment and it was good. However recently my cleaner cancelled on me because they refused to clean my apartment because my daughter’s bathroom had a couple toys in the tub and a couple of bags of clothes in a corner of the room. All the other spaces in my apartment were uncluttered and “clean” for the cleaner. Well. Very poorly managed and described service of the cleaner is not able to move a couple of items out of the way to clean. They told me they were not a maid service and could not organize things - that’s not what was expected at all. But to have a cleaner who refuses to move an item or two to clean and then set it back is honestly shocking and ridiculous. I will be telling everyone I know to not use this service because I should not have to clean for my cleaner. That’s what I’m paying for the service for.

Incompetence I had my house cleaned by my clean May 22 of 2023 and I indicated that I was getting a puppy and I didn’t want her to get the parvovirus. I wanted the floorboards clean, moldings cleaned my outer hallways and they charge me extra because they were steps. I wanted the hallways, cleaned and mopped going up to the tenants apartment the cleaner, forgot to clean the outer hallway, she broke a plastic plate and hid it in the stove. She broke my venetian blinds. She misplaced my dog, who passed away ashes and paw print. I made her find that she broke something that’s not replaceable. It was handed down my mother gave it to my grandmother, and when my grandmother died, my mother gave it to me a vanity set up Handheld mirror that she broke didn’t even tell me about it when I told them about the hall not being clean they said they give me $58 off the next cleaning I said I don’t want you guys to clean again so then I settle for $38 for which they forgot to do the hallway so my opinion is if you want your house cleaned and items broken and incompetent cleaners hireMY CLEAN if you want a proper cleaning do not hire my clean

First cleans were wonderful but quality … First cleans were wonderful but quality and thoroughness decreased over time. I keep them because it's an adequate job, but mainly because the process for scheduling online is REALLY easy and it's too hard to find and schedule new cleaners.