New cleaners poorly trained, damaged apartment I've been using myclean for years and previously I've had great experiences, but I've cancelled my service going forward because of three bad experiences in a row. The cleaner who had been coming to my apartment regularly left myclean, and it appears they have not done a good job of training new staff. First, a cleaner damaged my rug and left my bathroom a mess by knocking down my shower caddy and shower curtain rod. The next appointment we had to cancel because the cleaner was over 30 minutes late. I gave them one more try and the cleaner did significant damage to my floor by pushing or dragging my couch. I'm waiting to hear back if they will do anything to help me repair the damage. Sad that I need to find a new cleaning company.

Do not use unless you want to pre-clean your apartment for them I used this service a few times to clean my apartment and it was good. However recently my cleaner cancelled on me because they refused to clean my apartment because my daughter’s bathroom had a couple toys in the tub and a couple of bags of clothes in a corner of the room. All the other spaces in my apartment were uncluttered and “clean” for the cleaner. Well. Very poorly managed and described service of the cleaner is not able to move a couple of items out of the way to clean. They told me they were not a maid service and could not organize things - that’s not what was expected at all. But to have a cleaner who refuses to move an item or two to clean and then set it back is honestly shocking and ridiculous. I will be telling everyone I know to not use this service because I should not have to clean for my cleaner. That’s what I’m paying for the service for.

Company will not address issues Inexperienced cleaner. Followed around and cleaned all missed and worked for an hour after left. Company said there will be no satisfaction because I have no pictures. Since I cleaned….there are no pictures.

The price is too high for the quality … The price is too high for the quality of service. I have been a customer of MyClean for years, mostly due to lack of time to test out a better service, but my monthly cleanings are consistently just average. A few cleaners have been better than others, and over the years I've had a few serious issues with some cleaners, and to their credit MyClean has tried to remedy the situation each time I've had an issue. But the bottom line is that $94.72 (plus tip) is exorbitantly high for the quality of cleaning. Usually the cleaning is superficial at best, and for that price I'd expect a pretty deep cleaning.

Incompetence I had my house cleaned by my clean May 22 of 2023 and I indicated that I was getting a puppy and I didn’t want her to get the parvovirus. I wanted the floorboards clean, moldings cleaned my outer hallways and they charge me extra because they were steps. I wanted the hallways, cleaned and mopped going up to the tenants apartment the cleaner, forgot to clean the outer hallway, she broke a plastic plate and hid it in the stove. She broke my venetian blinds. She misplaced my dog, who passed away ashes and paw print. I made her find that she broke something that’s not replaceable. It was handed down my mother gave it to my grandmother, and when my grandmother died, my mother gave it to me a vanity set up Handheld mirror that she broke didn’t even tell me about it when I told them about the hall not being clean they said they give me $58 off the next cleaning I said I don’t want you guys to clean again so then I settle for $38 for which they forgot to do the hallway so my opinion is if you want your house cleaned and items broken and incompetent cleaners hireMY CLEAN if you want a proper cleaning do not hire my clean