Some are better than others Some cleaners are more thorough than others. The time spent cleaning is pretty short. Last time my cleaner waited until I got home even though I told her to let herself out when she finished. She was obviously waiting for a tip and telling me about some financial problems. I felt for her, as I'm not sure what percentage the housekeepers retain from the total fee. After tipping, the cost for a 2 1/2 hour clean was about $145, which is WAY higher than finding someone on care.com and paying hourly. So while she did a nice job, I cannot afford to continue. More than 80.00 for a 2 1/2 hour clean seems ridiculous to me, I will be finding a cleaner who I can pay directly without the service overhead.

First cleans were wonderful but quality … First cleans were wonderful but quality and thoroughness decreased over time. I keep them because it's an adequate job, but mainly because the process for scheduling online is REALLY easy and it's too hard to find and schedule new cleaners.

The convenience factor is good but the … The convenience factor is good but the actual cleaning is pretty bad due to the fact that you never receive the same person more than a few times - so you have to repeat the whole process over again. And some are better than others.

Do not use unless you want to pre-clean your apartment for them I used this service a few times to clean my apartment and it was good. However recently my cleaner cancelled on me because they refused to clean my apartment because my daughter’s bathroom had a couple toys in the tub and a couple of bags of clothes in a corner of the room. All the other spaces in my apartment were uncluttered and “clean” for the cleaner. Well. Very poorly managed and described service of the cleaner is not able to move a couple of items out of the way to clean. They told me they were not a maid service and could not organize things - that’s not what was expected at all. But to have a cleaner who refuses to move an item or two to clean and then set it back is honestly shocking and ridiculous. I will be telling everyone I know to not use this service because I should not have to clean for my cleaner. That’s what I’m paying for the service for.

Cleaning was poor Cleaning was poor The various cleaners that came to the house seemed inexperience. In using a steam mop they ended up damaging the finish on my wood floor in several spaces. They tended to be 15 to 30 minutes late most times. In addition, they always seem to forget to clean or touch something. As a result we stopped using the service and would not recommend.