Destroyed my leather furniture Used leather coloring balm on a very expensive ekornes couch and chair and it destroyed the finish . I called customer service who immediately took an aggressive defensive position stating the website clearly states to water test before using their products , well .. it is hidden in the FAQS ! When a consumer follws the normal purchasing flow by clucking on leather and then coloring balm , there is absolutely no warning that the product may damage leather . Again, after I hung up the phone with customer service I had to dig through the website to finally locate the disclaimer in the frequently asked questions section. And they further stated they would issue a refund which I have not received as of this date. An absolute nightmare $10,000 worth of furniture destroyed.

I ordered your product that was … I ordered your product that was advertised to lift body oil from leather. I followed directions using the naptha product with it as recommended. I repeated the process 4 times & can tell absolutely no difference in the stain. I would not recommend this product at all.

Purchased a patch kit that didn’t … Purchased a patch kit that didn’t include the required cleaner nor mention it was needed. Purchased the cream that adds new color to your furniture but apparently comes with quite a few caveats on how it won’t cover ... patches (what’s the point of it then) or whether the leather takes the color or not

Items on backorder not mentioned at time of purchase I placed an order on December 3rd today is December 21st and the package still has not shipped. I requested cancelled my order due do this huge issue. Beware on items you order they will not arrive on the time indicated for regular shipping.

Amazing product for those with pets I've tried forever to find a product which helped with those 'little accidents' that a new dog can have in the home, but didn't bleach or spoil the furniture or carpets. A friend suggested try Furniture Clinic's " No more odours"product as it could be used on rugs and other furniture as well as carpets and floors. I've used it a few times now and it cleans the mess up perfectly and is amazing to completely mask the odour. Covering the odour not only helped with house training bur the product was also incredibly kind to the furniture and flooring leaving it in great condition