3 weeks and still no product This review is based solely on the ordering process. I never received my product, therefore I cannot review said product. I placed my order on the 5th of September, it is now 3 weeks later and on my account it still says not shipped. Company did not contact me about anything (ei: out of stock or whatever). Moral of the story: If you need a product shipped to you in a timely matter, do not order from here. I have emailed them for a refund, because I tried calling and no answer. Hopefully, I have not inconvenience them by asking for a refund. :[

did not work for us after several coats of your product on our leather sofa and our love seat your product did not cover completely but even more disappointing is the fact that it did not get absorbed and rubbed right off within just a few days. I was disappointed to say the least.

Destroyed my leather furniture Used leather coloring balm on a very expensive ekornes couch and chair and it destroyed the finish . I called customer service who immediately took an aggressive defensive position stating the website clearly states to water test before using their products , well .. it is hidden in the FAQS ! When a consumer follws the normal purchasing flow by clucking on leather and then coloring balm , there is absolutely no warning that the product may damage leather . Again, after I hung up the phone with customer service I had to dig through the website to finally locate the disclaimer in the frequently asked questions section. And they further stated they would issue a refund which I have not received as of this date. An absolute nightmare $10,000 worth of furniture destroyed.

I ordered your product that was … I ordered your product that was advertised to lift body oil from leather. I followed directions using the naptha product with it as recommended. I repeated the process 4 times & can tell absolutely no difference in the stain. I would not recommend this product at all.

If you have anything decent don’t use… If you have anything decent don’t use this company or any of the products they sell. I was looking to try to remove a darkening spot on my leather recliner at the headrest. Thinking it was from body oil, I ordered the degreaser. After putting in on & letting it dry I vacuumed it off & then reconditioned it as stated on the directions. It slightly improved it & the powder turned slightly yellow, but I then noticed it took the sheen off the area & the reconditioning cream did not help it ether. I called the 1-800 number & told the lady on the phone who barely let me speak, what was going on. She stated, Oh you must have Bi-cast leather,… umm, No, I have 100% aniline top grade leather from Potterybarn . She then said, send me a picture of the label on the chair. I turned the chair over to take the picture of the label & sent it. She never called or email me back & now my good leather chair looks like crap on the headrest. According to PB when they dye their leather they also have a type of sealant that helps from water soaking into the leather & causing water stains. So now I’m screwed & hopefully will find something that will help this issue. The product I got from this company smelled like straight acetone. It’s garbage & this company really doesn’t have the knowledge when problems happen nor do they try to help.