Horrible Customer Service & Business Practices Run As Fast As You Can!! I am writing to express my severe dissatisfaction with Staxx's handling of a critical financial error and the unacceptable level of customer service provided. An incorrect EIN led to the wrongful withholding of $6,388 from our funds, a mistake that demands immediate correction through your action, not merely by contacting the IRS as incorrectly advised by your team. The necessity for Staxx to amend this via IRS Form 945 and to process a corrected 1099 form underscores the critical role you play in resolving this error. This issue is compounded by the abysmal customer support experience. The absence of accessible, live support and the delayed, unhelpful email communication reflect a gross negligence towards customer care. This approach not only hinders timely resolution of urgent issues but also showcases a stark disregard for the impact on businesses relying on your services. Moreover, the experience of escalating fees without transparent communication further exemplifies the lack of respect for client relationships post-sale. This, combined with the inability to address critical financial discrepancies promptly, is unacceptable. Immediate demands include: Correct the EIN error and ensure the $6,388 is refunded promptly. Overhaul your customer service protocols to provide immediate, effective support. Conduct a transparent review and refund of unjustified fees. The resolution of these issues is non-negotiable. Staxx's failure to provide adequate support and manage financial transactions responsibly compels me to take further action if not addressed. The importance of rectifying this situation cannot be overstated, as it affects not only our business but the trust in your services.

Not good for small business start ups… Not good for small business start ups that have not yet launched or experience delays in launching. The PCI verification is impossible in this situation and yet they will charge $74.99/moth taken directly from your bank account. You cannot manage your account online. No human being comes to the phone save the “Calling Service who are mere note takers. Because they set up your account linked to your bank account you cannot easily remove their tentacles from your bank account.

Payment depot takes 48 hrs to deposit… Payment depot takes 48 hrs to deposit your money.They are cheaper than square but they suspend my account for no specific reason.They hold my money for a week sale then cut me from accepting credit cards.they ruin my business.called many times no specific reason and management risk need 48 hrs to get back to me.left many voicmail with calling back number and nothing. Thanks for nothing

Integrity, straight forward credit card processing I recently contacted Payment Depot and spoke at length with their representative (Kyle). In this day and age, it is rare to engage a business which places integrity about profit. The 2 can easily go hand-in-hand, and should (IMHO). Their pricing structure is completely up-front. I have owned my own businesses for some 50 years and the credit card merchant processing industry can be notoriously deceptive. Payment Depot's flat fee approach is the way to go when your business merits it.

Perfect! Payment Deport has been working perfectly as my credit card vendor. I've had to process some large charges and they gone through without a hitch. The Payment Depot rep that's been working with me (Andrew Winscott) really has a been a star; I don't think it's ever taken him more than a few hours to respond to any of my emails.