Payment Depot is so easy Payment depot has been extremely easy to use with great help when needed (although you most likely won't need any help once everything is set up). Our rep Andrew Winscott has been extremely communicative and a pleasure to work with. Highly recommend

Not good for small business start ups… Not good for small business start ups that have not yet launched or experience delays in launching. The PCI verification is impossible in this situation and yet they will charge $74.99/moth taken directly from your bank account. You cannot manage your account online. No human being comes to the phone save the “Calling Service who are mere note takers. Because they set up your account linked to your bank account you cannot easily remove their tentacles from your bank account.

Horrible Customer Service & Business Practices Run As Fast As You Can!! I am writing to express my severe dissatisfaction with Staxx's handling of a critical financial error and the unacceptable level of customer service provided. An incorrect EIN led to the wrongful withholding of $6,388 from our funds, a mistake that demands immediate correction through your action, not merely by contacting the IRS as incorrectly advised by your team. The necessity for Staxx to amend this via IRS Form 945 and to process a corrected 1099 form underscores the critical role you play in resolving this error. This issue is compounded by the abysmal customer support experience. The absence of accessible, live support and the delayed, unhelpful email communication reflect a gross negligence towards customer care. This approach not only hinders timely resolution of urgent issues but also showcases a stark disregard for the impact on businesses relying on your services. Moreover, the experience of escalating fees without transparent communication further exemplifies the lack of respect for client relationships post-sale. This, combined with the inability to address critical financial discrepancies promptly, is unacceptable. Immediate demands include: Correct the EIN error and ensure the $6,388 is refunded promptly. Overhaul your customer service protocols to provide immediate, effective support. Conduct a transparent review and refund of unjustified fees. The resolution of these issues is non-negotiable. Staxx's failure to provide adequate support and manage financial transactions responsibly compels me to take further action if not addressed. The importance of rectifying this situation cannot be overstated, as it affects not only our business but the trust in your services.

Amazing Service and Employees We have been using Payment Depot for many years. Every employee I have dealt with has been really helpful and responds quickly to questions and problems. Recently a credit card processing company kept calling offering better rates, huge savings, etc., and would not leave us alone. After repeatedly telling them we were not interested in changing companies, our sales rep called the company and got them to stop calling us.

Perfect! Payment Deport has been working perfectly as my credit card vendor. I've had to process some large charges and they gone through without a hitch. The Payment Depot rep that's been working with me (Andrew Winscott) really has a been a star; I don't think it's ever taken him more than a few hours to respond to any of my emails.