Payment Depot is so easy Payment depot has been extremely easy to use with great help when needed (although you most likely won't need any help once everything is set up). Our rep Andrew Winscott has been extremely communicative and a pleasure to work with. Highly recommend

Can you be a fan of a credit card processor? I had an honestly great experience getting set up and over the first couple months working with Payment Depot so far. Our account manager Rebecca reached out early and helped through the setup process. We've changed credit card processors a few times in the last several years. It's not enjoyable, but Payment Depot made it as painless as I've ever experienced or could reasonably expect. Their rates are substantially lower than any of our previous vendors, and they charge the fees in the most transparent way I've seen. It makes accounting for the fees upfront, and logging them on the backend easier. It saves us extra work we didn't really think about before. All around making the switch to Payment Depot has been a huge plus for us.

Great Company w/ Great Service, but not one size fits all. Overall, this company helped us get going and started in the industry. As with most payment processors, we found other options that were better for our business. We have no complaints about service or otherwise operational complaints. I can’t really say we have any complaints of any kind as this is a great company. However, being a third party company does costs end users more. Going direct through First Data or Clover can save you in certain instances. But if you have a large volume business, then this might be the better fit.

Horrible Customer Service & Business Practices Run As Fast As You Can!! I am writing to express my severe dissatisfaction with Staxx's handling of a critical financial error and the unacceptable level of customer service provided. An incorrect EIN led to the wrongful withholding of $6,388 from our funds, a mistake that demands immediate correction through your action, not merely by contacting the IRS as incorrectly advised by your team. The necessity for Staxx to amend this via IRS Form 945 and to process a corrected 1099 form underscores the critical role you play in resolving this error. This issue is compounded by the abysmal customer support experience. The absence of accessible, live support and the delayed, unhelpful email communication reflect a gross negligence towards customer care. This approach not only hinders timely resolution of urgent issues but also showcases a stark disregard for the impact on businesses relying on your services. Moreover, the experience of escalating fees without transparent communication further exemplifies the lack of respect for client relationships post-sale. This, combined with the inability to address critical financial discrepancies promptly, is unacceptable. Immediate demands include: Correct the EIN error and ensure the $6,388 is refunded promptly. Overhaul your customer service protocols to provide immediate, effective support. Conduct a transparent review and refund of unjustified fees. The resolution of these issues is non-negotiable. Staxx's failure to provide adequate support and manage financial transactions responsibly compels me to take further action if not addressed. The importance of rectifying this situation cannot be overstated, as it affects not only our business but the trust in your services.

Outstanding Service! Payment Depot always had someone I could talk to if I had questions and the merchant side of things was super easy to set up with extremely reliable service. Their fees are a little higher than other providers but it's well worth it when your card payments are on-time and you're provided a breakdown of each payment every month.