Tactical Trap Technical Support is the Best I owned my Tactical Trap shelf for MANY years before I had any issues with the mechanism. I contacted Tactical Traps and Bree returned my email shortly thereafter. It was a quick reset of the system; a set of new batteries and I was back in business. The support for their system has been amazing and I appreciate an American Company that stands behind their product, not just when you make the purchase but for years thereafter! Thank you

Great service team Initially, I had problems getting the pistol shelf to close. I did everything that the troubleshooting videos recommended and it still did not work. The customer service team was very responsive and quickly called me and we worked through the issues. I was surprised by how responsive and good the customer service team was.

Shipping was quick Shipping was quick, and the item arrived in perfect condition, looks amazing and it operates as advertised - I love that it simply looks like another shelf on the wall, nothing about it says "I'm have a hidden boom-stick and I strongly suggest you leave quickly and peacefully" ....love it!

Lock pin jams and will not engage. I had an initial problem with the light. It did not stay securely in the unit and it did not fit well, making it hard to shut the shelf. The light contact switch also broke loose inside the battery compartment. Next the hinge hardware came loose, so there was a lot of slop in the fit. I could not adjust it. Finally, the lock pin would not engage/disengage, so it became impossible to shut the shelf. I tried realignment, disassembly/reassembly, nothing worked. I think the shelf opened and closed about 5-6 times before it failed.

I was having an issue having a gift… I was having an issue having a gift sent to an address in another State. I contacted support and was assured the address would be changed. I received a confirmation almost immediately. P.S. The gift arrived on his Birthday.