This was an easy decision for my wife and I This was an easy decision for my wife and I. The time was given to us to properly brief us on the various products and quality within each carpet display. We educated ourselves and found a great color with a better than market price. We even compared carpet with other shops to solidify our decision. For the cost, quality, and craftsmanship of the product Carpet One has for the consumer, this is an easy decision. We love our new carpet and will be using Carpet One for future purchases.

My experience working with ICC … My experience working with ICC Restoration Project Manager, Chris as well as his flooring rep from Carpet One, josh. We the best. Took the time to explain the process, the differences. Chris’s knowledge was excellent and always willing to answer anything or explain the policy or process Did what they could to make our water damage as easy for us to handle as possible. Chris kept in great contact and any questions or issues I had we’re dealt with by him and always he always kept me updated or in the loop. Chris and the company’s he works with have made our experience dealing with water damage, and insurance claim much easier than if our experience wasn’t so great.

Shelly was VERY helpful Shelly was VERY helpful, and always aware of the status of our order. She followed up, and made arrangments quickly. The linoleum install was aces. He went above and beyond making sure everything was just perfect!!

The installers who came to my home are by far the best in town The installers who came to my home were so professional and respectful. Did a fantastic job! My carpet is beautifully installed especially given the pattern they had to deal with! I would highly recommend this crew to anyone. Completely trustworthy, kind and happy to be on the job, which is rare these days. They were 5 star in my book!

Carpet was measured incorrectly + other problems Carpet was measured incorrectly - Time to install delayed. Date was set to install later - E mail the day before said, "sorry it will be a week later." Store manager was slow to answer my calls. Very little coordination between employees. Poorly managed store - Recommend people shop elsewhere for carpet.