Coretex vinyl planks We were very happy with our salesperson, Justin Coleman. He was very knowledgeable in helping us choose our flooring. We are very happy with it. Still waiting for the letter and the best way to clean and the coupon for the product recommended for cleaning.

Snafu with great end results... We just recently purchased flooring for entire basement. We chose LVT to meet our budget and needs for durability. Our salesman was very prompt, cordial, respectful and expidited the ordering and scheduling for install. However, after installers removed entire family room discovered a problem with door jams and baseboard that was not detected when sold to us. The installer first said we could replace all door jams and wider baseboards but that added to a great expense of labor and material that we did not feel comfortable with. The store managers were very prompt in coming out and helped us access the solution and we did have them install the hard surface we had bought but unfortunately for us, we had to buy new baseboards, paint and install ourselves. We were very happy with the installers. They arrived at 8:00 and worked not stop. I really appreciated the care they showed for our home. The end result was beautiful!

I would have rated them 5 stars except … I would have rated them 5 stars except no one has ever checked back with us to see if everything turned out good. There would be a couple of minor finishing touches to touch up, but when the carpet layers finished, they left and that was the end of any communication.

This is the fourth time I've used … This is the fourth time I've used products from Carpet One. While their suppliers tend to drop a product without notifying them, they have always made sure I was happy with the product and always willing to provide guidance and advice. For example, we had purchased two rooms of vinyl flooring from them and went back for the same flooring to do another room. When we went in to buy the additional flooring, we found the type we needed had been discontinued. The manager found us a flooring that was almost identical and told us if we were unhappy with how the original and the new flooring went together, he'd replace all of it at no charge. That's customer service!

Carpet One honors their satisfaction guarantee The installers did an awesome job but one section just didn't look right. I called Ron Scoles, Managing Partner of Carpet One here in Billings and he came right out. He inspected that "odd looking" section and told me he would call me that same day with options. He called me a few hours later with two options: Do a deep steam cleaning to see if the pile would come up and match OR redo that area. I chose to have it redone the way it should be. Without hesitation he told me he would contact me as soon as the order came in. He did and made the reinstallation arrangements. My Living room and Dining room look perfect and seamless!! Will I ever recommend Carpet One to my friends and would I choose to purchase new carpet from Carpet One again? ABSOLUTELY!!! I trust the folks at Carpet One Floor & Home here in Billings. They do what they promise!!