Snafu with great end results... We just recently purchased flooring for entire basement. We chose LVT to meet our budget and needs for durability. Our salesman was very prompt, cordial, respectful and expidited the ordering and scheduling for install. However, after installers removed entire family room discovered a problem with door jams and baseboard that was not detected when sold to us. The installer first said we could replace all door jams and wider baseboards but that added to a great expense of labor and material that we did not feel comfortable with. The store managers were very prompt in coming out and helped us access the solution and we did have them install the hard surface we had bought but unfortunately for us, we had to buy new baseboards, paint and install ourselves. We were very happy with the installers. They arrived at 8:00 and worked not stop. I really appreciated the care they showed for our home. The end result was beautiful!

It took from November until the middle … It took from November until the middle of March to get a job done.

By far, the best price! When we were replacing our window blinds, I got quotes from 3 different places. CarpetOne came in at the lowest price for the exact same product...almost half the price for Costco's quote. The entire process went smoothly; the ordered blinds arrived quickly and installation was CRAZY FAST!!! We now have a new favorite store!

I would have rated them 5 stars except … I would have rated them 5 stars except no one has ever checked back with us to see if everything turned out good. There would be a couple of minor finishing touches to touch up, but when the carpet layers finished, they left and that was the end of any communication.

Job well done I was very pleased working with Robbie in Billings store, she was knowledgeable about the carpet products and helped me select something in my price range. The installation was quick and the installers cleaned everything up. The carpet is on a curved stairway and it looks wonderful. My only complaint was a few wall dings that needed paint touchup.