Excellent customer service! I have used this company three times. Twice for materials and installation and once for just materials. The employees are extremely helpful and they go above and beyond to make sure you are 100% satisfied with their installation. Always my first choice for flooring. Great family run business

Horrible service! Horrible service!! Tried to bring back some tile back and was told that due to the tile being in my garage and loosing its color they wouldn't let me return the tile. Tried to speak with a manager and was told that he wasn't available. Absolute worst service ever. Will never recommend this company to any friends or future clients.

A competent, consultative sales person A highly regarded contractor, Mr Tom Norton, suggested that we use Franklin Tile. We visited Franklin Tile and fortunately we were helped by Kathryn Cahill. Kathryn is an excellent consultative sales person who brings a strong sense of design and harmony to the task of picking out the right tile that will fit the existing decor; with so many choices the task is overwhelming ..We were very lucky to have Kathryn guide us through the many steps in making our final decision. We have recommended Franklin tile to our neighbors whom I know have done business with your company....

Sold us floor but it didn't come with transition strip. We purchased floor, it was delayed, once installed the brand (armstrong) didn't come with transition strip to hallway hardwood. What they installed broke, called to have replaced then we were told the company didn't make it. Very frustrated, staff didn't retu r n our calls. We finally went on youtube and find someone who made his own. Thats what we did. We have a 5 ft transition and they came and measured, they knew we needed it but never informed us, and tried to get by with a plastic strip!

We recently had our backsplash tiled by … We recently had our backsplash tiled by Franklin Tile and Carpet. We are thrilled with the outcome. It came out beautiful and the grout color recommended to match the tumbled marble subway tile is a perfect match. They also did a very nice job protecting our new counters and cleaning up.