Disinterest in sale Carpet was purchased and installed on stairway. Nice job and good product. Floor was measured for estimate to replace in basement prior to purchase. I contacted Carpet One and inquired about the delay and was told I would be contacted which did not happen. My guess is we were not important enough.

Good Selection and Sales but install experience leaves a lot to be desired First I'll start with their installers are sub-contractors, so they are not directly to blame, however, here's the story. We bought an entire house of flooring from them and the install. the carpet install went well enough but they only worked half days so the install took two days instead of one. The entire first floor was to be Vinyl Plank and was too take three days to complete. The day before they were supposed to start and we had cleared most of our stuff out, they called and said they couldn't keep their schedule and needed to bump us a week. So we had to wait a week. The day the installer was supposed to come to start they missed the two hour window by an hour and a half. When they finally arrived they said they would try and get the job done in 4 days not three. It ended up taking 5 days. Throughout the process I have been trying to get a hold of the sales person we worked with about minor issues and the lateness but they have never returned my phone calls. I have a few minor issues with the carpet install (loose in places) the Vinyl Plank looks great but should never have taken as long as it did. We need trim to match but I am considering going elsewhere to buy it because of how poorly they managed their subcontractors

Great family owned company recently had FTCO replace our old linoleum bathroom floors with tile. I have to say I was blown away with them from start to finish. Showroom is great, so many colors and styles to select from, Jeff helped us make a great selection and the installations was perfect. Vern came by to inspect the job and Anthony helped out with the design. A well run family operation, they are great!

Horrible service! Horrible service!! Tried to bring back some tile back and was told that due to the tile being in my garage and loosing its color they wouldn't let me return the tile. Tried to speak with a manager and was told that he wasn't available. Absolute worst service ever. Will never recommend this company to any friends or future clients.

Luxury Vinyl kitchen floor All the people at Franklin Tile Carpet One are extremely friendly, patient, and most of all, knowledgeable about floors. They worked with me on my new kitchen floor, and made sure I was happy with every aspect of the process. The installers did a beautiful job, and were worth every penny. I am very picky, so they met my every expectation! I would definitely choose Franklin Tile and Carpet again for any flooring needs, and recommend them to anyone!!