Awful. I was completely disappointed after trying to communicate with Marty. She did not return my phone calls, did not write down the details from our conversations to refer back to, and ultimately told me that a certain carpet would be in the price range we had discussed and then went on to quote me a price WAY higher than we had talked about. She was rude and did not take the time to correct her mistakes. I am thankful I did not end up using Carpet One.

doea not honor their warranties 2 years i have been trying to get carpet one to come back some improperly layed laminate for the third trip. they make promises then opped up out of know where nd said i owed them $100 from 2 years ago (first i heard of it) guess its time for an attorney

Buyer beware with Carpet One Buyer beware with Carpet One of Merritt Island Florida for breach of contract and horrible service!! Owner Jeff Kidd refused to provide his service warranty in writing after contract signed and deposit paid. Cancels work days before installation. File complaint with HQ and they provide very little help. After conversations with others, this company does not stand behind their work! Many complaints!! Find someone else, we do not recommend this provider of Carpet One!! Sent from my iPhone

They took care of everything We were pretty stressed out after experiencing some major damage in our house after a plumbing pipe leaked while we were out on vacation. Several different floors were ruined. We called Carpet One and they got right on it. They ripped out our old carpet and hardwood and replaced all this flooring better than new. All the installers and staff at the store were all very helpful and easy to work with. They turned a real stress into a very positive experience. We love our new floors!

Never again! We used them because they promised delivery by a certain date since we were having company for the summer.we selected a sale carpet because it would be available. We called prior to delivery date to confirm.everything ok. AT Last Minute......carpet not available!!!!!! They substituted cheaper quality!! We had no choice!!!! Never again!!!!!