New kitchen floor Our new floor is really nice but the installers were very irresponsible. They were over two hours late arriving, in the process of installation put gouges in the walls all around the room more than a foot higher than the floor! Warren himself came to inspect damage and said it wasn't their fault but he would fix it. On repair date same guys showed up FIVE hours late and claimed someone did the damage to make them look bad but no one was there between the time they left and 45 minutes later when we showed up to check their work before making final payment. They bought the same paint that was used on walls to fix them and said they just paid 90 dollars for it when I knew for a fact that it's only 50,less if on sale! We have used Wardens in the past but after this experience we will go elsewhere for carpet and flooring needs. With regard to owner response below, your discount offer should have been made on this purchase not on a future one. Would have gone a long way in changing our decision not to do business with your company in the future. As sorry as we were about the death of one of your installers, we think your replacements were completely irresponsible both in the initial install and in the repair of damages they caused.

Thank you Warren's! Love my carpet. I swear you can feel the padding with every step in a floating on a cloud kind of way. My young kids love it. It's our new favorite room in the house, which was my goal before installing. I also love that I bought the carpet and they were able to install the next day though they had no issue waiting until I was ready 3 weeks later.

Worse customer service.beware of owner, he's a liar. We have a restaurant business. We wanted to fix the floor and we wanted to go with a company so we will have decent installation. Dining room came out fine . Kitchen linoleum was left with bubbles. Men bathroom not leveled and the hallway is the biggest part. One tile is broken . Finishing not professional and all our customers can see the difference . Now everybody know about the source of this bad work. The installer they sent , all we heard from him were F words on a daily basis. He never stopped from using this word . The owner Warren promised us to send the installer to fix the hallway and the bubble nobody showed up. He told us 3 times he is going to send somebody or he is coming at 3 o'clock to check the floor, he hold us every time without any excuse and he ended up being a liar . I took pictures and ready to take them to court because the job they did is not worse the big amount of money I paid And the linoleum I ordered was different than the one they installed but I had to take it because of them taking at least 5 more days to get the right one. Now everybody should know with who u will be dealing . My friend wanted to go with them for her kitchen floor because she lives in north tonawanda , she changed her mind and she was aware of their bad customer service.

Won't be going back I picked out a remnant that needed to be shortened and they never shortened it. So I discovered it after I had gotten home and it didn't fit in the room. I had to take it back and they did fix it at no charge. I also had a runner installed in my front hall and stairs. It was suppose to be bound along the sides, they did not bind it yet I was charged for the binding. It also took the installer much longer because it was not cut prior and the installer had to use alot of tacks to put it in. It looks alright but I feel it could look better if it was done they way I was told it would be done. They never followed up with me about getting the doors cut, I had to call them. Basically overall the customer service it just not there. I have since found a different place with just as many remnants to choose from and better $$.

Salesman and carpet are awesome, install had some issues. Our salesman, the carpet and the price were great. I was upset with the installation as they only sent 1 guy and we had a huge carpet that was 15 ft wide and needed to go to a 2nd floor. What were they thinking? Needless to say my husband helped the guy but having had rotator cuff surgery and herniated discs in his back I was happy he only ended up being sore as opposed to major problems.Also, someone didn't quite measure accuratley and our closets weren't carpeted as expected. Makes me not so sure I would do bussiness there again.