Aman Vaid Great Service Aman Vaid the service Tech in the Saskatoon area is awesome. Having an issue with a door sensor that could not be fixed over the phone. Aman showed up and was able to resolve the issue. He takes extra time to verify that the whole system is working properly and explained more option in the panel. Every company needs more employees like Aman.

They are a scam ***IF YOU CANT CANCEL - what they don’t tell you - send a cancellation email w/ name, address, phone number and your secret word. TO MAKE IT OFFICIAL, end it with your written signature (I took a picture of mine and inserted it at the end). They won’t cancel any other way…and they won’t tell you you need it. It was buried in your contract you signed and didn’t get a copy of.*** I’ll keep it short - I had another security company install on 4/8/24. I was told on Fluent install, I was protected, even if someone ripped the panel off the wall. As the tech from the new company unhooked the panel, he told me to expect a phone call. There was none. It is now 4/28/24 and to this dateI receive daily notices my equipment isn’t responding, but no one has contacted me to see if I’m alive. Fluent was called on 4/11/24 to cancel service. I was told all systems were down, they couldn’t check any account - to call back next week. I began looking for an email address - absolutely none listed. They had an AI help box - I asked, it gave me the email address AND all personal info I needed to include to make it an official email. I also sent the cancellation email on 4/11/24. Becky responded and said they would work on it the following week when their system was back up. in 4/22/24, Becky told me I couldn’t cancel without calling the cancellation number, which she provided. Since that time, I have a six minute call that went to voicemail in which I told them I was cancelling and provided all pertinent information. I have a thirty minute, a forty- five minute, an hour and a four hour documented hold times at that number. No one is monitoring. Friday evening, I called the regular Fluent number again and tried several extensions. None answered. I then tried the “I want to become a customer” extension and it was answered immediately. I went off. I was told every email I had sent since 4/11/24 did not count, because “it did not include a handwritten signature”. If true, you could have told me ten emails ago. Part of my contract with them involved me setting up a secret word, in case they called or contacted me through the panel. That word was to prove who I was. That word was provided in each email. That word was my signature. They are a scam - delay and collect. If they refuse to tell me what to do with their disconnected equipment, I’m sure they’ll come after me later.

The worst security company I have ever… The worst security company I have ever used! I've been waiting more than a month for a technician to come to my business. It took almost two weeks to even get an appointment of 4/16/24 and they still haven't sent anyone! Oh by the way, they did CHARGE ME for this non-existent service call...Beware of this company!

New Satisfied Fluent Customer I am new to Fluent. I never heard about this security system. I used another popular system for years. But recently moved to another State, and my daughter uses Fluent and recommended them. So far so good. My only complaint was how long it took them to install after my order. But they gave me two free months service for the inconvenience. The service is set up custom to your needs. I like that I choose the number of security features whether it be cameras, doors and or windows. The technician was knowledgeable and professional. I has an overall good experience. I can’t speak to billing issues or cancellation issues as I’m new. I will update if needed but I recommend Fluent at this time.

Consistent, helpful and friendly service I’m very surprised to see ratings lower than 4 here. My alarm panel had a swollen battery for a while but tonight was the first time I could open the panel to discover this - and why I’ve received system tamper messages. I have been very, very pleased with every call I’ve had with Fluent customer service. They have been patient, helpful and unlike some places you call, they take good notes on their end. Honestly, some of the most consistently positive customer service experiences I’ve had and why I feel compelled to write.