DFW Security is the best! We have been using DFW Security for a long time. We needed to upgrade our security service and Jennifer L. was amazing and helping us getting things scheduled/ordered. She respond so quickly to emails and is just the nicest person. Shawn, our technician was marvelous. He did a wonderful job with the upgrades (taking time to pet our pup who was following him around). He was so kind and really made sure we had what we needed. The customer service from start to finish is exceptional. They are flexible, kind and very responsive. They agreed to come later when I had a work emergency come up. Best security service around.

Misleading information Misleading information! New service, old wiring and now expected to pay for new sensor otherwise can't use the system. Salesperson should have explained if we use old wiring you will have to pay for any new parts needed, we may have gone with a complete new system or warranty. We weren't given any options only told GREAT we can use your old system. Also, horrible customer service, tech came out and started arguing with me and I quickly felt uncomfortable. Immediately called DFW Security and they pretty much refuse to replace part unless I pay for it. They didn't care about the misleading information, lack of information or their tech arguing with me.

Be sure to document services you agree too. Great technician came out (Corey), great service ( have been with them for 3-5 years now) but when it came to moving house and transferring service the sales person I spoke with gave misleading information. Not impressed with how they tried to rectify my situation. Be sure you document what they say so you don’t end up with cost surprises.

Excellent service Excellent service, techs were very professional, on time, neat and clean. They did a great job going over system and helping us install apps on phone. Highly recommend security company. The equipment is state of the art and reasonably priced.

Larry did a fantastic job explaining… Larry did a fantastic job explaining how everything works and making sure we had the best system for our house. He is super friendly, professional, and very knowledgeable. Thank you for making our home extra safe for our family.