Indiana to Iowa new life I was very happy with my packers and loaders fast efficient as well as charming personalities. Then when the goods arrived to the new location safely the driver did a great job of unloading my things into the storage unit I had waiting. A great start to my new life in Iowa.

I liked the driver and his helper I liked the driver and his helper. For the most part the company did well, I was disappointed that I could not get calls responded to. There was not much energy to return calls or they were returned a good while after. It was my first time moving across country and needed more info to feel more at ease. At the end of the day, my stuff was picked up. I didn't realize how big the truck was, but they delivered in an amazing amount of time. They dropped it off and it all went well.

Moving Sucks, American Van Lines Doesn't communication with driver/packer Randy throughout the process actually made moving tolerable. the quoting process, too, was accurate and easy. Randy's crew loaded my entire house and 2 garages (in FL) into his 18 wheeler within about a day, and unloaded it in Indiana in about half a day. excellent crew and AVL over-delivered.

Stay away from this company. Terrible customer service. Stay away from this company. This is one of the worst if not the worst company I’ve ever dealt with. The only plus is my property got here 5 days from contract end date. This was a big concern of mine and inquired about that date. I was told that never happens and is something we have to put in for DOT standards, that it will be there in 3-4 days from pick up. This was a 2 destination pick up and delivery. The move was from Long Island,NY to Bradenton,Florida. Upon pick up I was told there were items not listed which I understand and accounted for some leeway. Then the driver added a long haul fee of $425 because according to him he was more than 75 feet from door. (See picture below) not so. Then I see for the items being added a fuel charge of $711. Some items they added were for example 4 folding chairs at 50 lbs each. Really! As inquired about all this I was told they don’t charge by weight. Really! And I was told the system can’t differentiate between a regular chair and a folding chair ( too bad for customer). But don’t charge by weight? How would they charge? Wanting to talk to a supervisor about some charges I was on hold for 2 1/2 hours( I had to go ahead with pick up due to needing property asap). A supervisor called at 430 in the afternoon, this is from 9am. Then was told she would call back next day to go over concerns. No call. They get to 2nd destination and there are things that need to be added, which I understand. But we are told they can’t put it in truck. Why did you do it at first destination? It’s already closed out we are told. Are you kidding so for a few extra item they have to be left behind. Mind you this was to be first destination and most important. Driver is leaving and we asked when it’s going to be in Florida and was told he “didn’t know but our stuff was going on a plane. “ What! Another story. After 3 days I inquired about my property as to when and where it was and delivery. I was told it was in Maryland awaiting more jobs for delivery. What! But couldn’t add items. Was told I’d get a call in a couple of days for update. Well no phone call so I called. It’s still in Maryland. We get a phone call 4 days later that our property is being loaded on truck from warehouse to be delivered next day. I was also told your property is never taken off truck once it’s put on. Same crew picks up and delivers. Not true! Except one driver was the same. The amount of lies I was told is just unbelievable. If you move make sure that everything you want is in writing. Do not take a companies word for it. Companies like American Van Lines give the industry a bad reputation. I was also told by another company that they would do exactly what they did. I figured it’s just company bashing another. Go figure telling the truth. Moving is stressful enough without unscrupulous people. Do your homework.

James (Driver) was very professional and… James(Driver) was very professional and on-time. The crews on either end were always hustling and very respectful. We had a very successful move.