DIFFERENT THAN THE REST Hard to compare this move to anything to anything else. I guess you could say it's sort of like an out of state move that lasts much longer. Surprisingly this was smoother than the out state moving experience I had. Shepherd stayed super organized the whole time. From labeling boxes, double checking to make sure we didn't over pack each box, dealing with paperwork for the custom agents and setting up our movers in Peck ham, London. They did it all and they didn't break, lose or even dent anything while making it happen. We got lucky finding this place. We crossed our fingers and hoped to get a good move but we didn't expect it to be as smooth as it was. Service wise they went above and beyond. Even the movers in London who they subcontracted were outstanding. These guys are well established and very well connected.

Making International moving much less confusing International moving felt very confusing with the rates and the whole process in general, especially because I was moving a full 3k square ft apartment. This business helped simplify every part of my move. They explained the ins and outs of their process, different options with shipping and how their pricing works. The whole quoting process was free and very detailed. I really like the customer service here. Took right around a month for my whole shipment to arrive but when it did, it was in the shape as when it left. Good experience!

Every last thing arrived without damage The process began just getting to know more about International moving. After dealing with Shepherd International from my first call I understood so much more about to expect and what to plan for. Moving out of the country has this stigma of be very difficult and problematic but that's only with who you choose. If you take your time, do research and know what to look for that you're have a better outcome. The staff as a whole did an great job of always keeping me informed and updated. The movers I had in took full responsibility to make sure my possessions were well taken care of. Getting everything I owned to Australia seemed like such a difficult task at first. I was just considering selling everything but speaking with Shepherd gave me a lot of confidence over the phone and even more in person. Every last thing arrived without damage.

The crew was excellent The crew was excellent. They were early, which was great. Very personable.

Ottawa I did my research online before calling any business up for a quote. Shepherd had a team that spoke well over the phone. The rate was realistic to what I was expecting. I liked them best because of the options. The shared freight carrier option seemed weird at first hearing about it because I felt like a mix up could occur but they mentioned that was something that many people use and problems barely ever occur. It was the most affordable option so that's the one I went with. Within a few weeks everything arrived in Ottawa undamaged and on time. I was leaning more towards giving them 4 stars, but because they notified me ahead when a plan changed they deserve 5.