Big Step Its a big emotional step moving out of the country. With that said there are no room for extra headaches. I was already feeling stressed, so finding a mover that make those feeling go away was the ultimate goal. A goal I achieved working with Shepherd. The movers here were top notch. Guys were well mannered and arrived within the time slot they promised (10am to Noon). It took 5 weeks until my things arrived in Bristol but when they did, they were as neatly wrapped, just how they left. I’m giving Shepherd 5 stars because this was my first out of country move of this kind and they did a better job than any mover I’ve used in the past.

Relieved I found this place So relieved we found this place. They made our whole move much less complicated. This was our first timing shipping anything outside of the U.S. Paying for a type of business that you've never done before feels both confusing and stressful. Even with all the emotions at hand we knew we found the right spot because when customer service at Shepherd made all the whole process easier to comprehend. Major props to the phone staff here who made us feel at ease explaining how they operate. I liked that they never really pushed us too hard on their business. It made everything feel much more natural from the start. A lot of bases to cover and things to worry about for our move. Things like customs forms, packing materials, insurance, the list went on. Thankfully they had an answer to everyone one of our worries. Amazing job you guys, thanks for making it happen.

Ottawa I did my research online before calling any business up for a quote. Shepherd had a team that spoke well over the phone. The rate was realistic to what I was expecting. I liked them best because of the options. The shared freight carrier option seemed weird at first hearing about it because I felt like a mix up could occur but they mentioned that was something that many people use and problems barely ever occur. It was the most affordable option so that's the one I went with. Within a few weeks everything arrived in Ottawa undamaged and on time. I was leaning more towards giving them 4 stars, but because they notified me ahead when a plan changed they deserve 5.

Getting to Melbourne was easy I packed my kitchen appliances clothing and smaller things and had Shepherd pack the bigger stuff. Everything ended up arriving in Melbourne, Australia in perfect condition. No damages at all! From the long journey to it's destination I had in mind that something would get mixed up & damaged but they stayed organized the whole time! I was given updates by customer service as the move progressed. This move felt overwhelming in the beginning but with their help it wasn't too difficult at all. Seriously appreciate all that you guys do!

The crew was excellent The crew was excellent. They were early, which was great. Very personable.