I started planning last minute and was… I started planning last minute and was worried all the good moving companies would be fully booked. Cross Country was able to accommodate my needs with a limited about of time and certain requirements by my building. Since I live in high rise I had to go by the buildings availability for the elevator instead of when the moving company was free. Cross Country switched around appointments so the move could work for the elevator time frame. I can't think of any other company that would do that. They really know how to go above and beyond for their customers. From the movers to the customer service. This is one solid group. Thank You, Thank You!

Communication is Key The only real issues I've had with movers is with communication. When things aren't communicated correctly then everything can go wrong. You get a rate that you didn't expect because some hourly fee wasn't mentioned, the start time is delayed because the time window wasn't properly explained, something gets damaged and isn't covered because I didn't want insurance but didn't know they had insurance as option. I think you get it. None of that nonsense went on when dealing with CCMG. Every detail was explained, put in writing, emailed to me and made simple. Got all my questions answered right off the bat. That's what made this move a good one.

Great Communication, Awesome Movers The only issues I've ever had with movers in the past is poor communication. Its very important to understand the rate and terms before doing business with any company and some movers are very bad at explaining things which leads to negative surprises. before choosing this place I asked numerous questions and they explained the terms over the phone and sent me an email going over them. I knew exactly how much I was going to spend and that made this experience way better. Move out was on time, move in was very close to the estimated time. They honored every bit of our agreement and above/beyond to make sure I was happy with the service provided. I definitely was and still am.

Shipping and Storage We got lucky finding this place. During my first phone call with Cross Country I went over the majority of what needed to be moved and also that we had a few things we were still deciding if we wanted to move or sell. I was later informed that we could use their storage facility free of charge for a month if needed. Ummm... Yup! We definitely took full advantage of that. We put a coffee table, bar stools and some some shelving units in our free storage unit and kept them there for a couple weeks until the move was done. Having the extra time to sell the stuff we didn't need anymore was perfect. It also saved us money not having to ship extra stuff.

Was very stressed out about how I was … Was very stressed out about how I was going to handle this move. I weeded through quite a few companies until I crossed paths with CCM. They offered everything I needed. Packing and unpacking. All the heavy lifting. And lots of organization. It was basically paying for stress relief. Their prices were mid range. Not overly priced but no cheap by any means. The quality of the movers were top notch. All of them arrived early and handled the furniture so well. Wrapping things with blue blankets they brought so nothing would be scratched in anyway. Met them at my new place in New York. They calculated the arrival time pretty well. The whole thing was well organized. You could tell they had done this before.