Virginia, the Store Manager extraordinaire!!! Virginia was very personable. She made me feel welcome, explained everything, even had me work the locking mechanism until I was familiar with how it worked. Initially, it kept getting stuck but she helped me figure out the problem. The facility itself is bright and clean which is a big reason for choosing Life Storage.

Ariana Pierre is another exceptional… Ariana Pierre is another exceptional employee at Ivy Hill Rd. She’s a professional, caring and above all goes above and beyond her duties. Thank you LS for having extraordinary employees at this location.

i was unable to pay online/unit transferred! but will give them a chance .. i was unable to pay online, and my unit was given away. if I am able to book a satisfactory unit tomorrow, I will change my rating. Right now, i am very frustrated!! their website error should not be my inconvenience. UPDATE: manager of unit gave my unit away the day my payment was due - so not super happy about that! however, she did find a similar unit and got that assigned. I need to go visit it later. but am trusting the area will work similar to the one i had that got assigned to someone else. This manager has overall been very good to work with, and I do know that they are super busy!

Service Excellence Tamika took time to explain and make sure I was satisfied and understood everything. She was very thorough and did not rush me even though she was interrupted several times by other Life Storage employees. I liked that she explained to them that she was servicing a customer and need to finish with customer and will call them back. She was very professional, thanked me for storing with Life Storage. I was in Customer Service almost 40 years Corporate and thought it was lost but she demonstrated that there is still those who belive in excellent service. Kudos to Ms Tamika Green, keep giving good service. Shirley Donwell

Jennifer at store #334 is absolutely… Jennifer at store #334 is absolutely amazing!!! I needed a larger space due to moving and fast! I reached out to life storage and Jennifer was right away so helpful and knowledgeable! She’s very friendly and offers consistent assistance and honesty. I recommend her highly!!!!!