Total bait and switch operation Total bait and switch operation, but apparently most or all self-storage companies are. I rented a unit at $137 monthly, and after only two months received a card in the mail notifying me my rent would be increased to $204 starting the fourth month. A 50% increase. Today online they are offering the same size unit for $151. "Market adjustment", my foot. I'm lucky I had another option for my stuff and moved out before my rent increase. I notified the site office by phone a couple weeks prior and when I showed up to move out they had changed my gate code by switching the last digit, creating a situation where I would have to be there during office hours to talk to someone about entry. I was current in my account so no honest reason to change my gate code. Silly company, you lost a customer. I would have paid the $151 but now you have an empty unit because of your predatory practices and shady dealing (changing my gate code), and a consumer who will tell everyone about it. Personnel were respectful. Site was very clean.

We moved from Colorado to Tampa and… We moved from Colorado to Tampa and needed a storage unit asap! Ykisha was such a great lady to work with, she answered all our questions and has such a warm welcoming personality! We really appreciated all she did for us after a 3 day drive… thank you!

I have a unit at Life Storage's… I have a unit at Life Storage's location at 19400 S Tamiami Trail, Fort Myers, FL 33908. Margaret, the manager, has helped keep my personal belongings safe and secure. She has been there for me through the worst year of my life. I couldn't be more grateful for her compassion, professionalism and assistance. I highly recommend storing what matters most to you at Margaret's Life Storage in South Fort Myers, FL.

i was unable to pay online/unit transferred! but will give them a chance .. i was unable to pay online, and my unit was given away. if I am able to book a satisfactory unit tomorrow, I will change my rating. Right now, i am very frustrated!! their website error should not be my inconvenience. UPDATE: manager of unit gave my unit away the day my payment was due - so not super happy about that! however, she did find a similar unit and got that assigned. I need to go visit it later. but am trusting the area will work similar to the one i had that got assigned to someone else. This manager has overall been very good to work with, and I do know that they are super busy!

Service Excellence Tamika took time to explain and make sure I was satisfied and understood everything. She was very thorough and did not rush me even though she was interrupted several times by other Life Storage employees. I liked that she explained to them that she was servicing a customer and need to finish with customer and will call them back. She was very professional, thanked me for storing with Life Storage. I was in Customer Service almost 40 years Corporate and thought it was lost but she demonstrated that there is still those who belive in excellent service. Kudos to Ms Tamika Green, keep giving good service. Shirley Donwell