The manager at this facility is very… The manager at this facility is very polite and professional. Got me in and out quickly. The only feedback I have is for the call center, when renting units, a better knowledge of the facility would be helpful. I unknowingly rented a space that was unmarked so when I arrived after hours I spent an hour trying to find it.

The service the manager Lori delivered… The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

I really enjoyed the ease of and peace… I really enjoyed the ease of and peace of mind that the local rep provided to me, Shelia Hill McIntyre did an above and beyond job with helping me last minute. She showed me empanthy and she sounded like she really cared that I understood everything. Kudos to this outstanding employee.

Awesome customer service To whom ever it may concern, your facilities was nice, I just wish that your company could have given me at least 4-5 month to be at my storage unit before you charge more money for the unit. Other than your customer service was awesome, Wanda was a wonderful customer service representative. One last thing you should periodically check for water bugs, I had a few in my unit before I left out the unit . Mildred

Maizeland unit in Colorado Springs We recently had a 4 inch snow in Colorado Springs, and they decided to push all of the snow directly in front of my unit... I cannot access it to get my vehicle in or out, nor put anything in storage! I wouldn't complain, but every 6 months they raise the rent by 30-50 dollars... I've been here for 2 and a half years, and rent has been raised 140 dollars in that time!! I will be looking for another storage facility, and suggest you should too!!! I would download pictures, but site doesn't allow!!!