I really enjoyed the ease of and peace… I really enjoyed the ease of and peace of mind that the local rep provided to me, Shelia Hill McIntyre did an above and beyond job with helping me last minute. She showed me empanthy and she sounded like she really cared that I understood everything. Kudos to this outstanding employee.

Maizeland unit in Colorado Springs We recently had a 4 inch snow in Colorado Springs, and they decided to push all of the snow directly in front of my unit... I cannot access it to get my vehicle in or out, nor put anything in storage! I wouldn't complain, but every 6 months they raise the rent by 30-50 dollars... I've been here for 2 and a half years, and rent has been raised 140 dollars in that time!! I will be looking for another storage facility, and suggest you should too!!! I would download pictures, but site doesn't allow!!!

Absolutely delighted with Vickers Street storage site I have leased a unit for over 6 years on Vickers Street in Colorado Springs. The staff is extremely respectful, gracious and simply said... outstanding. I appreciated their attention to keeping the site clean and well monitored. Even though I was an end unit, there was so little dust that had come into the unit over a 6 year period! I was astounded and very much delighted that my storage boxes didn’t have dust on it. Units are well designed & staffing keeps common areas immaculate. Excellent and experienced staffing makes this location rate above all others. Thank you for hiring the best people. I was always greeted with a smile. Lisa B

Unscrupulous Business Practices I have had several units at the E. Ponce de Leon location in Decatur, GA since June 2021...each unit's monthly rate increased approximately 15% every 3-6 months. I understand that the units are rented month-to-month so rent can change, but what justifies such steep and frequent rate increases? I surmise that SecurCare figures a tenant will accept arbitrary and frequent rate increases to avoid having to go through the hassle and expense of moving to a different storage unit company.

Service is just average Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local staff is pleasant. Several interactions with area manager not so much. I am sure some people struggle with the covid pandemic situation and possible job problems. No offers of help have been forthcoming. Just a notice your rate is going up on your anniversary.