Ashley and his team were very helpful… Ashley and his team were very helpful in assisting me pick out a storage unit. He explained the payment process, access hours and was very helpful overall. I'd definitely use this company again, for my storage purposes. Definitely a 5 Star experience all the way.

The service the manager Lori delivered… The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

Awesome Self-Storage in Longview When we got the storage unit back in August, Valerie at the Longview E. Marshall location was very knowledgeable and helpful and got us the perfect size. We only needed it for as few months, so when I went to cancel it the office was closed. I called another the location on Loop 281 in Longview and Mona took care of everything. She was also amazing! We were very impressed with both the cleanliness of the office, the selection of units, and the wonderful employees at both Longview locations!

Service is just average Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local staff is pleasant. Several interactions with area manager not so much. I am sure some people struggle with the covid pandemic situation and possible job problems. No offers of help have been forthcoming. Just a notice your rate is going up on your anniversary.

I really enjoyed the ease of and peace… I really enjoyed the ease of and peace of mind that the local rep provided to me, Shelia Hill McIntyre did an above and beyond job with helping me last minute. She showed me empanthy and she sounded like she really cared that I understood everything. Kudos to this outstanding employee.