Raymond Wilson
GBUnscrupulous Business Practices I have had several units at the E. Ponce de Leon location in Decatur, GA since June 2021...each unit's monthly rate increased approximately 15% every 3-6 months. I understand that the units are rented month-to-month so rent can change, but what justifies such steep and frequent rate increases? I surmise that SecurCare figures a tenant will accept arbitrary and frequent rate increases to avoid having to go through the hassle and expense of moving to a different storage unit company.
Jeffrey Dellapina
GBAshley and his team were very helpful… Ashley and his team were very helpful in assisting me pick out a storage unit. He explained the payment process, access hours and was very helpful overall. I'd definitely use this company again, for my storage purposes. Definitely a 5 Star experience all the way.
CThomson
GBService is just average Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local staff is pleasant. Several interactions with area manager not so much. I am sure some people struggle with the covid pandemic situation and possible job problems. No offers of help have been forthcoming. Just a notice your rate is going up on your anniversary.
Mildred Freeman
GBAwesome customer service To whom ever it may concern, your facilities was nice, I just wish that your company could have given me at least 4-5 month to be at my storage unit before you charge more money for the unit. Other than your customer service was awesome, Wanda was a wonderful customer service representative. One last thing you should periodically check for water bugs, I had a few in my unit before I left out the unit . Mildred
Mike Williams
GB2976 North Expy 2976 North Expy, Griffin Ga. Checked in today 03/21/24 to rent a unit. Both the property manager Tammy Hayes and her Assistant - Kennetha acted in a professional manner and were outstanding. They were both very helpful and the treatment received was nothing short of respect. The unit was very clean and very spacious as expected. Will recommend it to anyone without hesitation.