Good Overall I have no major complaints about SecureCare, the only reason I did not give 5 stars was because I feel that the insurance should be optional. They mandate it. I feel that once you sign a waiver stating that if your items are stolen or vandalized, then the company is not responsible, so therefore, the insurance should be totally up to the customer.

The service the manager Lori delivered… The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

Service is just average Service is just average. Facility is clean, and kept up well. Annual increases are substantial at 10% or more since ownership has changed. Tough to make changes or complain with a full storage. Local staff is pleasant. Several interactions with area manager not so much. I am sure some people struggle with the covid pandemic situation and possible job problems. No offers of help have been forthcoming. Just a notice your rate is going up on your anniversary.

Awesome customer service To whom ever it may concern, your facilities was nice, I just wish that your company could have given me at least 4-5 month to be at my storage unit before you charge more money for the unit. Other than your customer service was awesome, Wanda was a wonderful customer service representative. One last thing you should periodically check for water bugs, I had a few in my unit before I left out the unit . Mildred

I really enjoyed the ease of and peace… I really enjoyed the ease of and peace of mind that the local rep provided to me, Shelia Hill McIntyre did an above and beyond job with helping me last minute. She showed me empanthy and she sounded like she really cared that I understood everything. Kudos to this outstanding employee.