The manager at this facility is very… The manager at this facility is very polite and professional. Got me in and out quickly. The only feedback I have is for the call center, when renting units, a better knowledge of the facility would be helpful. I unknowingly rented a space that was unmarked so when I arrived after hours I spent an hour trying to find it.

Full of tricks. Management at Norcross made an offer to me to straighten out my newest accounts ( total 3) that I was attempting to merge (late November). He said I could “walk from…and not pay” on one unit as long as I paid the in office rate, versus the online special. I accepted. Two weeks or so later, I went to move & my unit had an overlock--without notice. That unit is now going up for auction! I have tried to straighten it out, but the area Manager is no longer responding after our initial conversation when I informed him that I recorded the conversation. They have breached an agreement. They do not value the fact that I have several other units with them. The manager intercepts my efforts to get correspondence to upper management. After the conflict began, Securecare raised the already higher rent versus online by $10 in 60 days of establishing the new (third) account.

Maizeland unit in Colorado Springs We recently had a 4 inch snow in Colorado Springs, and they decided to push all of the snow directly in front of my unit... I cannot access it to get my vehicle in or out, nor put anything in storage! I wouldn't complain, but every 6 months they raise the rent by 30-50 dollars... I've been here for 2 and a half years, and rent has been raised 140 dollars in that time!! I will be looking for another storage facility, and suggest you should too!!! I would download pictures, but site doesn't allow!!!

The service the manager Lori delivered… The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

Perry in Monument Perry in Monument, Colorado is simply the best. Friendly and helpful, he always gets it done. I had to change credit cards and had difficulty online, so he patiently walked me through the process in the office. Vincent - Unit #5..