Elle
GBReach out! Do not believe these five star reviews it is a total SCAM!!!!I too did my due diligence, reading reviews etc. I lost so much $$$ additionally they left my things in a parking lot when I told them I had 3 broken toes. Please reach out if you have had a similar incident as we are gathering information in preparation to filing a civil suit against True Blue Moving LLC Take photos, Get license plates Record phone conversations
Bre Ana David
GBCancelled on me the day before Cancelled on me the day before my scheduled OUT-OF-STATE move and made excuses about why. On Monday I received a call from customer service verifying my move window dates Tues through Thursday (I have a flight Saturday morning). Tuesday I receive another call telling me they scheduled my move for Thursday and would receive a call the day before for a pick up window. Wednesday I get a call saying they can't get a carrier who accepts credit card payments, so I offered an alternative payment method. When I did they couldn't find someone until the following week and had already refunded me 100% of my deposit. Therefore they KNEW ahead of time t couldn't get a carrier to move me. DON'T BOOK WITH THIS COMPANY!!!
Wade Sasser
GBI booked a move through True Blue… I booked a move through True Blue (Texas to NC) and had them do the packing job. I was assured everything would be labeled, not broken, a DIRECT transport, on a COOLED truck, and they were the company that actually does the move (not a broker). All of these statements were not True. They contracted a company from NJ (Movers and Packers) to do the packing and move. My initial BINDING quote was exceeded by $22,000 when the packing was complete. I was forced to pay that amount AFTER they had all of my stuff on the truck and not an inventory sheet in sight dictating what they had and what they actually didn't have. Several items were broken during the move which took over 31 days to get to NC. It was loaded up on several UHAUL trucks and stored in a storage facility in Dallas for over a month. When my items were finally unloaded it was stacked with another persons items - therefore not a direct shipment. I was quoted for 1700 cubic feet after many consultations with True Blue. When the movers came to move my stuff they said I had over 4500 cubic feet. My stuff was unloaded in NC and there was less than 2000 cubic feet. This company is VERY UNPROFESSIONAL and did not refund me the difference after they held my stuff and I was forced to pay the EXTRA $22,000. STAY AWAY from True Blue and Movers and Packers!
Lia Goff
GBIf I could choose 0 I would If I could choose 0 I would. Booked my daughters move through them from AL to TN. Seemed great on the get go. Then waited and waited. Over 3 weeks held the items. Showed up at 9:00 on a Friday night: Rude, unprofessional, charged more $$ because there was an elevator (which was disclosed up front when we got the quote). Shattered mirror that they detached and packed and stored. Broken TV, dishes etc. Filed claim in Sept. Just got told they are paying a whopping $96 because we chose per pound insurance (which we did not - they never gave her the option). Unreal 1st move experience for my 22 year old. Never again!!
Devin McDonnell
GBScam Artists This company is a complete scam - they are a moving broker even though their salesperson Christopher denied this when we originally booked the move, telling us "we are a family" when asked if they do the move themselves. Christopher was EXTREMELY pushy and quoted us $5,000 for our move, then the movers showed up on moving day to tell us it would be over $10,000 because we were quoted for the "wrong type of boxes" and for none of the labor involved with packing the boxes. If we had known this, we would have packed the boxes ourselves. Conveniently, Christopher was unable to be contacted again after the movers showed up (and never responded to us again), and our original moving quote suddenly had expired online. After a lot of back and forth between True Blue and the moving company they hired, each party blamed each other for the unforeseen costs and we are now out an extra $5,000. This move cost us more than our furniture is worth. They also are clearly aware of their predatory behavior as they changed their business name on Yelp so that they couldn't be reviewed by the customers they were comfortable scamming. Beware of True Blue!