Ruth Dumas
GBHorrible company that lies Frankly, this company does not even deserve a one-star rating. They lied from the get-go. After going over our inventory room-by-room three times, they underestimated our “cubic feet” and the moving price, then sent what looked like a riffraff mover supposedly from PA, who had a slight-built helper (yes, only one) and rented 2 local Uhaul trucks and demanded $8,000 more than agreed contract. We declined allowing them to move our stuff, and they refused to return our deposit, even though they were in breach of contract. It was a nightmare experience.
Raeann Fea
GBLiars and Scammers They lie about absolutely everything Starters your “deposit” goes towards nothing They under quote you so you think it’s a good deal but in reality they rip you off. We went from thinking our move would be $5000 to $13,000 and they expect half up front… so be prepared to drain your savings account Customer service is rude and will hang up on you if you demand answers They are also a broker and even the mover who showed up said “please review them and warn everyone how terrible true blue is”
Devin McDonnell
GBScam Artists This company is a complete scam - they are a moving broker even though their salesperson Christopher denied this when we originally booked the move, telling us "we are a family" when asked if they do the move themselves. Christopher was EXTREMELY pushy and quoted us $5,000 for our move, then the movers showed up on moving day to tell us it would be over $10,000 because we were quoted for the "wrong type of boxes" and for none of the labor involved with packing the boxes. If we had known this, we would have packed the boxes ourselves. Conveniently, Christopher was unable to be contacted again after the movers showed up (and never responded to us again), and our original moving quote suddenly had expired online. After a lot of back and forth between True Blue and the moving company they hired, each party blamed each other for the unforeseen costs and we are now out an extra $5,000. This move cost us more than our furniture is worth. They also are clearly aware of their predatory behavior as they changed their business name on Yelp so that they couldn't be reviewed by the customers they were comfortable scamming. Beware of True Blue!
Elle
GBReach out! Do not believe these five star reviews it is a total SCAM!!!!I too did my due diligence, reading reviews etc. I lost so much $$$ additionally they left my things in a parking lot when I told them I had 3 broken toes. Please reach out if you have had a similar incident as we are gathering information in preparation to filing a civil suit against True Blue Moving LLC Take photos, Get license plates Record phone conversations
Tay
GBThis is the WORST moving company… This is the worst moving company possible. They don't actually move their customer's stuff themselves, they hire a different moving company to do it. The moving company they hired harassed my mom into paying more for the move and for a really big tip. I told them repeatedly that at each location there were stairs and they responded back to me, "oh yeah that's fine shouldn't be an issue" yet went the day comes, they want to charge me extra for stairs? huh? True Blue Moving Group tacks on extra fees, pressures you into signing (@Chris), and does not know the heck they are doing. If you are thinking about hiring a moving company, go for a company that is trustworthy and actually does the work themselves.