padraic mcconville
GBAbsolutely Terrible Experience - Avoid! TLDR: - this is the worst service experience (not just moving!) I've ever been through in my life; I have moved 20+ times, including 5 regional / national moves in the last 8 years (go with a reputable company like Belkin or Allied); this move was a Portland OR to Denver CO move - they will lie to you, over and over; this includes when they will show up for pick-up and drop-off - they will significantly increase the cost when they show up to your house (we paid over 2x original estimate) - they will break and steal your things - they will pack your stuff like a handful of children; the man managing the drop-off said "this is the worst packing I've ever seen in my life" - this is an employee of the company! - I have to imagine most of these positive reviews are fake - I'm not writing this to complain; I'm writing this to save you from the frustration and cost of choosing this company Some highlights: - we were told the pickup was Monday, so I waited on my porch. Then Tuesday, waited on my porch. Then Wednesday, waited on my porch. Then Thursday at 7am, waited on my porch. They showed up at 4pm on the Thursday. My wife and 1 year old travelled ahead of me on the Monday. I had to continually reschedule and cancel hotels (they refunded $150 of what was close to $1,000 of rescheduled travel costs) while my family waited and waited. - they significantly increased the cost when they arrived; this is despite the fact that the quoted cubic footage was exactly the cubic footage of our two regional moves - some packing highlights: they took garment boxes and instead of hanging our clothes (that were already on hangers) they just piled them on top of each other in the boxes; these garment boxes also included lamps and computers(!); they took our art and just shoved them in mirror boxes with no blanket and no wrapping; they stood our dining room table up in the truck with legs out and just piled stuff on it (the legs snapped off); a significant number of items just never showed up; they just piled glassware into boxes with no wrapping! - they significantly increased the cost of storage versus the original quote - I paid for the "platinum package" to include packing and unpacking and was told at drop-off that this, in fact, did not include unpacking Please, do not use this company. You will thank me for it.
Ruth Dumas
GBHorrible company that lies Frankly, this company does not even deserve a one-star rating. They lied from the get-go. After going over our inventory room-by-room three times, they underestimated our “cubic feet” and the moving price, then sent what looked like a riffraff mover supposedly from PA, who had a slight-built helper (yes, only one) and rented 2 local Uhaul trucks and demanded $8,000 more than agreed contract. We declined allowing them to move our stuff, and they refused to return our deposit, even though they were in breach of contract. It was a nightmare experience.
Tay
GBThis is the WORST moving company… This is the worst moving company possible. They don't actually move their customer's stuff themselves, they hire a different moving company to do it. The moving company they hired harassed my mom into paying more for the move and for a really big tip. I told them repeatedly that at each location there were stairs and they responded back to me, "oh yeah that's fine shouldn't be an issue" yet went the day comes, they want to charge me extra for stairs? huh? True Blue Moving Group tacks on extra fees, pressures you into signing (@Chris), and does not know the heck they are doing. If you are thinking about hiring a moving company, go for a company that is trustworthy and actually does the work themselves.
Bre Ana David
GBCancelled on me the day before Cancelled on me the day before my scheduled OUT-OF-STATE move and made excuses about why. On Monday I received a call from customer service verifying my move window dates Tues through Thursday (I have a flight Saturday morning). Tuesday I receive another call telling me they scheduled my move for Thursday and would receive a call the day before for a pick up window. Wednesday I get a call saying they can't get a carrier who accepts credit card payments, so I offered an alternative payment method. When I did they couldn't find someone until the following week and had already refunded me 100% of my deposit. Therefore they KNEW ahead of time t couldn't get a carrier to move me. DON'T BOOK WITH THIS COMPANY!!!
Sam
GBThis company is a scam. Most of the reviews are 4 or 1-star ratings. This company is a scam and so are the 4-star ratings. They never delivered our furniture. We’re looking at legal actions.