Emma - very kind and relatable Emma is very kind and relatable. Everything was explained in full before consenting to lease. An accompanied walk to the unit and security measures were explained, including operational hours.

Don't do it. A little over 6 weeks ago I visited my unit at Simply Self Storage on Fisher Rd. and saw that someone else had put a lock on my unit next to my lock, locking me out of having access to my belongings. I notified the manager that there was someone else's lock on my unit and she came out to inspect it. We observed a unit two doors down that had the door open and was empty. The manager stated that they had probably put their lock on my unit as a joke when they left. She then told me it would cost me $50 to have the lock cut off by their contractor. I asked to look back at the cameras to see if we could see if the person could be identified. The employee stated that the cameras only captured back the last two weeks and that it would be pointless to review the video. I told her I wasn't paying for the lock to be cut off. There was no word following this until I had my bank decline their charge. I put a call into their corporate office (which is only a voice-mail that gets forwarded to the regional manager) who finally agreed to waive the cost of cutting the lock. When I called to schedule the cut, a male employee informed me my March rent would be waived in addition to the lock cost. When I went in to remedy the locks, I was told I would have to pay the full amount plus a late charge in addition to nearly being accused of placing the other lock on myself. A call back to the corporate number garnered an email from the regional mgr deflecting blame about my property being secure and "graciously" waived the late fee. I should not be charged for time I didn't have access to my belongings.

Great service De ham Springs I moved towards and needed a storage. I stop at simply and was greeted by Jodi . She was most help and nice to me and my wife. I stayed at storage for a few months till house was ready. I have told everyone I know to go there . It is very clean and professional run.

We are using Simply Storage in…Woodbury MN We are using Simply Storage in Woodbury, MN. They are excellent!! The woman who helped with the reservation on the phone was very kind and helpful and the gentleman at our local location was also the most kind, helpful and patient with us! We would defintely recommend them!! Easy to work with and a super nice and clean facility.

Company’s poor customer service If I could do a negative I would. I rented the units in 2018. When I signed the fee was less than $250. Almost immediately I saw the charge go up. My rent by this year is $562.00 a month. The pandemic affected my ability to remove my items sooner. What I was told is that every six months the rent goes up. This is not made clear in the contract. Although the cooperate office voice record says I will get a call back within 24hr that has never happened. Nothing positive I could say about this company, from unanswered calls at all levels to rates going up. Don’t rent from this company.