Terrible Company Terrible company. They are not movers but moving brokers. They contract out to the lowest common denominator. We were contracted out to two different companies. When American Moving couldn't make it we got stuck with Brooklyn Moving and Storage. They are worse than Landmark. Landmark will gladly take a deposit by electronic check but Brooklyn will only take cash upon delivery which they tell you when they are about to deliver. At that point Landmark is no help whatsoever. We dealt with someone named Paula that was pretty much useless, never answered the phone and rarely called back.

Horrible customer service Horrible customer service. My experience was similar to all other poor reviews. I was given a completely ridiculous estimate to which I knew was not going to be anywhere near accurate. Turned out to be double the original estimate. They make you think this is some well run family company and they are the company in charge. Well they are just brokers. After showing up 4 hours late for pickup, I was asked when I would like my items delivered, I gave them a date and now that date has come and gone. After calling landmark as well as the actual company doing the move SNY relocation and getting the run around, they are refusing to let me speak to anyone with any authority. They have no clue when the items will be delivered. This is how you run your business? Wow. Do your self a favor use a different company.

Do Not Use-They canceled the day before they were scheduled to arrive. 1 day before this company was to arrive they canceled. We had to be out of the house and arrive in Fl for a new job and and house settlement and had no truck or movers. Had to cancel flights, and fortunately found an empty Uhaul. This kind of service is unacceptable and we were given no help to find other transport. DO NOT TRUST THE CONTRACT.

Awesome Miller and his crew are dedicated and reliable and have been there long. It shows they have personal pride in someone else's belongings. Don't try the other guys for a slight price difference; it's not worth having any problem. West is someone you would have at your dinner table.

Worst company I’ve ever encountered Worst company I’ve ever encountered. Wouldn’t recommend even to my enemies. Broken items, missing items, difficult to get ahold of, manager is inappropriate and should be fired for how he communicates/more like yells to customers, I had to unload my own furniture and haul it up the stairs bc the mover “had a bad back” and showed up by himself, did not show up on time…. Showed up 4 weeks later despite paying for expedited delivery within 4 days. I’d give a negative 5 stars if I could. DO NOT USE.