Negative stars!! Seriously the worst experience ever. I mean EVER. First, the movers arrived over an hour late and had to move another customer’s items off their truck before loading mine. I was not informed that my items would be moved along with someone else’s. Also, I was told that they would be able to move me in the same day (5 hr move), but due to the other drop off it didn’t arrive until midday the next day. There was no communication along the process, I had to call three people just to find out where the truck was and when to expect my items. The movers were very disorganized and slow. So slow that I had to help them move some of my stuff to speed up the process. I’ve moved several times before with other services and experienced much better service and speed. I would never use this moving service again!!

tom is too busy getting fake reviews… tom is too busy getting fake reviews for his company to actually answer the phone and take responsibility for his salespeople lying to people. better yet the whole company is based on lies.. they make fake reviews, used fake sales tactics (claiming they have trucks in your area already so they can get you a good deal), they lie on their site and when you speak to them about not being movers..they are just a broker. they use scam companies who steal to move you . then they will create a new company to scam from once their current one has a bad reputation.. right now landmark moving and storage is Tom's next company to scam people.

DO NOT USE THIS COMPANY. NOT AS RELIABLE AS THEY CLAIM TO BE. Honestly I feel deceived through this whole process. When moving across the country you want to know that your possessions are in good hands and know that your stuff will arrive promptly when they say. Well, the person who booked me failed to tell me a couple of things, 1: that a third party company comes to move you with a shared truck with other people’s belongings (nowhere to be found in the contract) 2: who to make my payment available to, (also nowhere to be found in the contract.) so I was very confused when a company called MAP Moving & Storage came out to get my things and already had my cashiers check made out to Gateway. BUT what he did tell me is that my truck would arrive to the drop off location between 5 and 7 days, which I’m sure you’ve probably guessed by now is a bold faced lie!! Here I am in a new state almost THREE WEEKS after they picked up my stuff without a bed, my clothes or any of my personal items because my stuff sat in Colorado for TWO WEEKS before they even loaded it to a DIFFERENT truck to be driven out to me. SAVE YOUR MONEY.

Read the fine print...ridiculous I considered using these movers, emailed back and forth, got a quote. The deal breaker was the hidden clause in the fine print that says they can charge you any extra amount they see fit for items over 200 lbs. Well, 200 lbs is not much for a piece of furniture; the average 3 seat sofa is around 200 lbs. So now I have to haggle with them over every piece of furniture they claim to be over 200# when I don't have a scale I can weigh it with? That sound like fun, as they are holding my furniture hostage waiting for me to pay cash to unload it. The girl in the office said "just send me a picture." That is so asinine. How can she tell from a picture whether it is solid wood or pressed wood (you can't); sling frame or high quality wood frame, 190lbs. or 210 lbs? You can't. I could see if they had an upcharge for a piano, or a huge china cabinet that won't come apart, but that's not what the contract says. Over 10 companies responded to my request for a quote, and these are the ONLY guys that have this fine print. So glad I spotted this red flag and then read these horrible reviews. Not worth getting a quote a few bucks less, and then dealing with people like this.

I can't advise you strongly enough to avoid this company Worst experience with a supposed professional company I have ever had the misfortune to be involved in. This happened a year ago and I still shudder at the experience. Goods were damaged, at 5PM the truck was too full to complete the move. We had to rent a storage space for the left behind furnishings. We stored the goods in the moving truck at Gateway Express Moving facility, several months later when it was delivered to our new home we found broken, damaged goods, 4 missing gaming systems with many games completely gone, jewelry armoire drawers were EMPTY, as if they had been dumped out into a bag. When Gateway Express Moving was informed, he offered 500.00 in compensation, and said we should have watched the movers closer , or perhaps we were lying about the missing and damaged items. We are out thousands of dollars in damaged and missing goods. Gateway Express Moving accepts no responsibility for this.