Less than one star service Your company “Guarantees a Five Star Experience”. What exactly does that mean? I agreed to make my move with Gateway because of the promises that I was given. You would be there through the entire process, my items would be double wrapped so no need for additional insurance costs, it would be a smooth experience, and those are just a few. As soon as the actual moving company came, since your company is actually just a broker, Gateway stopped doing anything for me. I needed help with some issues from the start and they made me contact the actual moving company and did not help at all. Then, my furniture arrived, completely unwrapped and with $6000 worth of damage. I played by the rules and paid everything I needed to. I filed a claim, and guess what? Since I took Gateway’s word for it, more specifically, Daniel at Gateway, I didn’t pay the extra to get my stuff insured more, so I was out of luck. The claim company offered me a whopping $45...for $6000 worth of damage and one item was something that was going to be handed down to my grandchildren. Now I can’t reach anyone at Gateway. I have been calling and emailing and no one wants to speak to me. I know there is a way they can make this right if they really want to and if you really “Guarantee and Five Star Move”. They clearly are just in this for the quick buck and make promises they don’t intend to keep.

If you get a call from this company RUN… If you get a call from this company RUN THE OTHER WAY AND NEVER LOOK BACK! This company is nothing but a bunch of con-artist scammers who will will make you think they are the best thing around. They are a moving broker and will not do the work themselves then send it out to another con-artist scammer who will continue to fleece you and never deliver your belongings at all or deliver them with considerable damage well after they were supposed to arrive. They will then promise to help you with your issues nver to be heard from again. For the love of God never ever ever do business with this company.

NEVER use this company! If I could give negative stars to this company I would! This company is a joke. My movers just to pick up my things were 4 hours late, made me pay $200 more than I was promised at this time, took hours to load my things and ignored every single one of my questions. I was promised my things would be at my new place of living within two weeks of my things being picked up, when the day arrived I called the company and they THEN informed me that my stuff could take up to 21 business days to get to my new place of living. I dealt with this company for over a month trying to find out when my stuff was going to get here and/or where my stuff even was. I was told my things were taken to Florida, which makes no sense considering my move was from Kentucky to Las Vegas, NV. I was never given a legitimate reason as to why my things where ever taken there. It was getting to a point I was talking to their AWFUL, snappy, rude customer service representative every other day, because I thought my stuff had actually been stolen. Well a month after my things had been picked up they finally show up to my place broken and severely water damaged. This company is a scam who only cares to make a buck and has no respect for customers and their things. NEVER USE THIS COMPANY.

Please read these review first Please read these review first. It will save your money and time. The company did not pick-up my package. Because of this I had big trouble with financially and physically. A driver came with a truck at 8:20 pm on 6/22/2020. The driver kept delaying the pick-up time. Also, the moving company told me the movers should be two people, not one. After checking my package, the driver told me I have to pay $699 more due to my package is more than expected. So I called the moving company to explain this issue. However, while I was talking to the manager, the driver was left without loading my package. And the company did not respond to my call and email till now. I already paid $655.4 as a deposit. update They did not respond me but they responded BBB. They refused refunding my deposit even though they did not delivery anything. Please be careful this company. I will keep update this.

DO NOT USE THIS COMPANY. NOT AS RELIABLE AS THEY CLAIM TO BE. Honestly I feel deceived through this whole process. When moving across the country you want to know that your possessions are in good hands and know that your stuff will arrive promptly when they say. Well, the person who booked me failed to tell me a couple of things, 1: that a third party company comes to move you with a shared truck with other people’s belongings (nowhere to be found in the contract) 2: who to make my payment available to, (also nowhere to be found in the contract.) so I was very confused when a company called MAP Moving & Storage came out to get my things and already had my cashiers check made out to Gateway. BUT what he did tell me is that my truck would arrive to the drop off location between 5 and 7 days, which I’m sure you’ve probably guessed by now is a bold faced lie!! Here I am in a new state almost THREE WEEKS after they picked up my stuff without a bed, my clothes or any of my personal items because my stuff sat in Colorado for TWO WEEKS before they even loaded it to a DIFFERENT truck to be driven out to me. SAVE YOUR MONEY.