NEVER use this company! If I could give negative stars to this company I would! This company is a joke. My movers just to pick up my things were 4 hours late, made me pay $200 more than I was promised at this time, took hours to load my things and ignored every single one of my questions. I was promised my things would be at my new place of living within two weeks of my things being picked up, when the day arrived I called the company and they THEN informed me that my stuff could take up to 21 business days to get to my new place of living. I dealt with this company for over a month trying to find out when my stuff was going to get here and/or where my stuff even was. I was told my things were taken to Florida, which makes no sense considering my move was from Kentucky to Las Vegas, NV. I was never given a legitimate reason as to why my things where ever taken there. It was getting to a point I was talking to their AWFUL, snappy, rude customer service representative every other day, because I thought my stuff had actually been stolen. Well a month after my things had been picked up they finally show up to my place broken and severely water damaged. This company is a scam who only cares to make a buck and has no respect for customers and their things. NEVER USE THIS COMPANY.

My move was a nightmare My move was a nightmare. I gave an exact number of large items and an estimate of boxes. I said I had ordered 50 medium and 50 large boxes and probably will fill them all. When the movers came, the price doubled. They loaded the truck on 8/25/20 and they finally delivered my items on 10/12/20. At least a dozen items were missing, at least 10 items were broken, and all of the furniture except the 2 recliners had some damage. They had taken the contents from a number of small boxes and threw them into a large box. I had jewelry mixed with tools and batteries and other items that were packed in individual boxes. The people we called were rude and the driver of the delivery truck was also rude. My advice, don't hire this company.

So bad services!!!!! COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected.

Do NOT use this company Do NOT use this company. - On the day of our scheduled move they did not show up, nor did they even call. When I finally reached them that evening they said there had been a problem, and they would pick us up the next day. They did not show up the next day either. On the 3rd day we told them to forget it ! (At great inconvenience and expense we found another mover). They have never given us a refund for our deposit, which was over $1,000. They are dishonest conmen. I have never had such a bad experience with any mover..

Gateway Express is a scam brokerage… Gateway Express is a scam brokerage firm - with great salesmen and no quality. Jared and CJ are liars who will tell you anything to get you to sign - including sob stories about being Vets. They are a disgrace and not to be trusted. Gateway Express subcontracted our move out to two other companies - One Way Movers and Diamond Movers. We paid a lot of money and were told our furniture would arrive in 5 days. It took 3 weeks and several items were damaged and missing. They packed us in NJ and unloaded our stuff to a warehouse in Baltimore MD for two weeks. From there, they reloaded it to a truck that could barely run and indeed broke down on the way to FL causing more delays. When they finally arrived, the crew apologized but said 'this always happens with Gateway Express and we have to deal with irate customers!' They refused to take anything off the truck until final payment - in cash - was received. They knew from experience there was going to be an issue! Jared 'sold' me the insurance - guaranteeing me his company was so careful - I would never need to use it. I put in a claim for almost $2000 of damaged and missing items - they offered me $120! Several calls to Gateway Express, One Way Movers and the insurance company have all gone unanswered. I am currently working with an attorney to recoup some of my losses. Stay away from this company! i wish I would have done more research before I signed with them! Don't make the same mistake we did!