Disatisfied & Unresolved I agree with a previous review that any positive reviews have to be fake. The positive reviews here and on their site have been anything BUT what ours is based on the complete silence and ignoring from Tom and his company. In addition, is it any coincidence their Facebook page is broken? I will say, leading up to the collection of our money, we had ZERO issues getting ahold of Gateway. Literally on the first ring, within 2 min via email, etc. They were on point! They made a ton of promises on the phone, had in writing that things would be double wrapped and protected, the whole works! Flash forward a little bit and after we had already paid them the deposit. Found out the rates they gave us weren't valid and misled what they meant at the time the moving company showed up. These guys are a broker advertising as a moving company!!! This means they offload EVERYTHING off their plates when issues arrive and go completely silent...nothing, nada, no way to reach them (they become ghosts)! Since we needed our stuff and moved, we ended up having to pay almost double the original quote. Then we FINALLY get our stuff 30 -45 days later and there's over $6000 in damage because they didn't wrap or protect the things they said they would. Keep in mind, that was almost as much as the move. On the phone, the rep boasted "FULL INSURANCE!" "YOU'RE COVERED!!"...it was a blatant lie! We were offered a measly $45.00. Do NOT use this company...they are a broker, tell you what you want to hear, mislead you, and the disappear! @Tom, if you see this, please reach out! We are willing to reform our review based on getting the help your company promised and we deserve.

If you get a call from this company RUN… If you get a call from this company RUN THE OTHER WAY AND NEVER LOOK BACK! This company is nothing but a bunch of con-artist scammers who will will make you think they are the best thing around. They are a moving broker and will not do the work themselves then send it out to another con-artist scammer who will continue to fleece you and never deliver your belongings at all or deliver them with considerable damage well after they were supposed to arrive. They will then promise to help you with your issues nver to be heard from again. For the love of God never ever ever do business with this company.

Please DO NOT use this moving company Please DO NOT use this moving company. They contract with R&M Transportation for dispatching services. I moved from Maryland to Miami July 31st. First, two movers showed up and two additional contractors came, which could not put tape on a box. They just stood around and talked, so the team lead sent the two contractors home after 30 minutes. That left 2 guys moving a three level, 4 bedroom house...they started at 9:30am and did not leave my house until 10:00pm. At that point, they told me everything could not fit on the truck. and told me another truck would be there at 7:30 the next morning. The truck did not get there until 9:30. My 2018 Honda Goldwing motorcycle was on that truck. I specifically provided instructions for no one to touch the bike and I needed to drive it off the truck when the truck arrived in Miami. When I arrived to the storage place, the bike was off of the truck, and the steering wheel would not lock, the bike would not start and it had deep scratches on the rear saddle bag. Both of these companies (Gateway Express and R&M Transportation) needs to be put on every website for poor service. They do not care about customers. I tried contacting the CEO's of both companies and was told by dispatching that they do not talk to customers because they are in the field work. I will be filing a lawsuit against both companies. PLEASE DO NOT USE EITHER ONE OF THESE COMPANIES. THE SERVICE IS ABSOLUTELY HORRIBLE!

dishonest This is a brokers company. I initially chose this company because of the decent reviews and reasonable price. I moved from RI to California. Its been a month and I haven't received my stuff. Gateway told me around 2 weeks but likely 10 days. After the truck was loaded, it was impossible to get in touch with anyone from the office ( I tried many times, voicemails, emails, multiple numbers). This seems to be the theme from another review that I came across. I was able to get in touch with the company they are contracted with who told me their policy is 21 business days. Its been 20 business days and I havent not received my stuff. The company has not been able to give me an ETA. We asked multiple times to speak with someone from gateway but this has not happened. In addition, the contract that is online disappears after the truck is loaded. I am now questioning the authenticity of some of these reviews. Its unfortunate that they choose to act very unprofessionally and are dishonest about the time. All they had to do was be upfront from the start and respond to phone calls.

So bad services!!!!! COMPLETE SCAM. Worst experience I've ever had with any business. We were told by Ken Jackson we were getting a great rate with this company because they didn't act as brokers in hiring physical movers and that their guys were in-house. Despite showing up a day later than the date scheduled on the contract, the movers shared with us that they couldn't honor the contract because we had more cubic feet than expected.